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Systems Integration Specialist - Salford / Hybrid
Marlowe Fire & Security is the fastest growing fire & security business in the UK. We handle everything from design, supply, installation, to ongoing maintenance and monitoring, helping prevent, detect, and monitor fire and security risks nationwide. We are seeking a new Systems Integration Specialist based in our Salford offices.
The role involves working closely with the IT, Integration Team, and business users. The specialist will focus on improving system usage and processes, primarily related to CASH4Windows, among other systems.
1. Ensure the group meets its objectives through innovative solutions, focusing on data, system usage, training, and reporting.
2. Optimize CASH4Windows across all Fire Division Businesses.
3. Train employees on CASH4Windows across all divisions.
4. Assist in rolling out and training on new systems, processes, and reports.
5. Create clear documentation for processes, reports, and systems to support implementation and training.
6. Manage data uploads, changes, and resolve data issues with stakeholders.
7. Extract, analyze, and cleanse data to support business practices and reporting.
8. Provide technical support, training, and problem-solving for core business systems.
9. Support the implementation of new information systems and develop training plans.
10. Communicate system plans to encourage adoption and ownership.
11. Identify opportunities to reduce paper usage and improve productivity.
12. Lead the Integration, Alignment, and Commercial Team visibly.
13. Influence Service Delivery, IT, and wider company initiatives.
14. Act as a Subject Matter Expert and provide expert advice across the organization.
15. Coordinate with external third parties to enhance customer service quality.
16. Monitor project performance, escalate concerns, and ensure quality documentation.
17. Facilitate governance processes and ensure effective communication of decisions.
Requirements
We value our people highly. Candidates should demonstrate a positive attitude, excellent communication, professionalism, and the ability to work independently and in teams. Specific requirements include:
* Energy, drive, and enthusiasm.
* Proficiency in CASH4Windows.
* Knowledge of CRM and accounting software like Sage, Xero, QuickBooks.
* Advanced Excel and Office skills.
* Attention to detail in data analysis.
* Strong documentation and training skills.
* Experience supporting users in a Microsoft environment.
* Ability to write SQL queries and automate reports.
* Knowledge of database functions and familiarity with Python (desirable).
* Discretion handling sensitive information.
* Proven process improvement and problem-solving skills.
* Leadership skills to motivate teams.
* Excellent communication and time management skills.
* Ability to work independently and within a team.
* Respectfulness towards colleagues and customers.
* Full driving license required for travel to other locations.
We offer competitive salaries, benefits, and development opportunities, including pension, life assurance, holidays, referral schemes, and on-site amenities.
About Marlowe Fire & Security: We operate nationally, offering tailored fire and security solutions across various industries. Our group includes several specialized businesses, sharing best practices and innovations.
We promote diversity and inclusion, supporting equal opportunities and reasonable adjustments during recruitment.
Note: We cannot sponsor visas; applicants must have the right to work in the UK.
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