Job Description
Customer Insight & Intelligence Analyst
Up to £30,000 - £34,000 per annum, dependent on experience
Permanent
Folkestone Hybrid
We are looking for a Customer Insight and Intelligence Analyst to join Sagas Insurance business at a pivotal point in our transformation journey.
At the Saga, our customers are in the heart of everything we do and as a business, we support a diverse group of customers and help them at various stages of their lives. In this newly created role, youll report to the Customer Insight & Intelligence Lead and will be a part of driving measurable improvements in customer experience, satisfaction, and retention on our PMI and Travel journeys.
The Customer Insight and Intelligence Analyst supports the transformation of customer data into actionable insights that drive improvements across the customer journey. Youll help to produce reports, dashboards, and presentations, and will work closely with the Lead and cross-functional teams to ensure insights are delivered accurately and efficiently.
We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office a circa twice a week, allowing us to collaborate and share success as a business.
Package Description
At Saga we recognise that our people make us special. We believe our colleagues d...