Role Overview
As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. Your responsibilities include helping with frame adjustments, repairs, fittings, and performing some pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.
Your main goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers 'See More and Be More' by delivering tailored, effective service that maximizes their visual potential and enhances their lifestyle.
We are open to discussing flexible working hours to suit your needs, whether around school runs or a compressed week.
Who Are We?
We are Vision Express, with over 550 stores across the UK and Ireland, offering a variety of retail environments from city centre flagship stores to smaller village outlets and coastal locations. We are part of the EssilorLuxottica family, the global leader in lenses, frames, and sunglasses, home to brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, among others.
Who Is the Perfect Candidate?
* Provide excellent, personalized customer service and address customer needs and concerns.
* Communicate effectively, translating professional terminology into understandable language.
* Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail.
* Work well as part of a team across the store.
* Handle pressure and challenging situations in a fast-paced retail environment.
* Show confidence, passion, drive, and enthusiasm.
* Understand our optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets.
* Maintain an organized and visually appealing store environment according to marketing guidelines.
Additional Information
* Sales and performance-based bonuses
* Targeted incentives
* Pension scheme
* Life Assurance (2x your basic salary)
* Free annual eyewear (from day one)
* Opportunities to participate in the OneSight EssilorLuxottica Foundation
* Discounts for friends and family
* Confidential Employee Assistance Program
* 33 days annual leave, increasing with service, with buy/sell holiday options
* Flexible health benefits (Health Cash Plan, additional life cover, critical illness, dental)
* Company-wide community engagement and knowledge sharing
* Lifestyle benefits (Gymflex, Dining Cards, Travel Insurance, Experience Days, Cycle to Work Scheme)
* And much more!
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