Operations Manager (Conference and Events) – Newmarket & Huntingdon Racecourses
We are seeking an Operations Manager with a hospitality background to manage the Conference & Events operation at Newmarket Racecourses and support Huntingdon Racecourse.
Key role: deliver outstanding hospitality at renowned horse racing venues.
Responsibilities
* Manage the allocated causal team members to set up and break down meeting rooms and deliver live conference and events
* Review the weekly payroll and assist management of the variable payroll to achieve financial targets while meeting operational needs
* Act as a central point of contact for C&E operational queries
* Attend all regular meetings and briefings to ensure regular communication with all stakeholders
* Develop a good working relationship with the Hospitality team at Newmarket
* Use function sheets to gather customer expectations, room setup and menus requirements
* Work with the chef team to ensure all special diets and allergens are managed on live event days
* Ensure all H&S policy and procedures are followed
* Support the People Operations team in recruitment, selection, induction and retention practices for the C&E department
* Take the lead for C&E team welfare and engagement activities
* Generate and cost new ‘look and feel’ ideas to uplift service styles for C&E
What we're looking for
* Some experience delivering live conferences, meetings and events
* A positive, approachable and trouble‑shooter
* Strong organisation, communication and computer skills
* The ability to communicate at all levels and meet deadlines
* A self‑starter, motivated by a passion for quality and great service delivery
What you'll get in return
* Competitive salary and full company benefits
* 23 days' annual leave plus bank holidays, birthday off and holiday purchase scheme
* Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
* Mental health support: 24/7 Employee Assistance Programme
* Family benefits: Enhanced maternity, paternity and adoption leave, additional leave after returning from maternity leave and day off for your baby’s first birthday
* Perks & discounts: Shopping, entertainment and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
* Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
* Development opportunities: Professional subscriptions, ongoing training and structured career pathways
* Meals on duty included
Equal Opportunity Employer
We are a proud equal opportunities employer and welcome candidates from all backgrounds.
Job Reference: com/1004/74911003/52802285/SU #Levy UK
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