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Limitations: The job posting contains irrelevant information such as social network login prompts, which are not related to the job description. The date posted appears to be in the future (22.06.2025), which may indicate an error or that the posting is not current. The content is somewhat cluttered and could be better organized for clarity.
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Job Details
* Location: Lipscomb, Maidstone, Aylesford
* Salary: £ per hour + benefits
* Contract: Permanent
* Hours: 20-25 hrs/week, afternoons, Monday to Friday (typically 1pm-5pm)
* Contact: Email provided
Company Overview
Lipscomb Cars is a privately owned multi-franchise automotive business operating Volvo, Alfa Romeo, Jeep, Fiat, Abarth & Fiat Professional, based in Canterbury & Maidstone. Known for excellent customer service and loyalty, the company is expanding its aftersales contact centre.
Role Purpose
Based at our Maidstone dealership, your role involves liaising with potential and current customers regarding routine service, maintenance, or repairs, and converting inquiries into bookings through outbound calls. You will also handle inbound service bookings.
Responsibilities
* Contact customers and prospects via telephone
* Schedule bookings by verifying information
* Maintain database and call logs
* Provide product/service information and assistance
* Identify and overcome objections
* Promote products and services confidently
* Manage outbound calls to secure bookings
* Meet personal and team targets
* Follow up with customers daily
Skills and Experience
Essential:
* Strong communication and active listening skills
* Experience with CRM systems and database management
* Customer-focused with adaptability
* Effective communication skills
* Ability to upsell and gain commitments
* Organizational and prioritization skills
* Target-driven mindset
* Proficiency in computer applications and call systems
* Knowledge of motor trade and Pinewood Pinnacle DMS
* Previous contact centre experience
We offer career progression, training, holiday entitlement, pension scheme, and staff discounts.
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