Our client is an independent not for profit housing association, managing and maintaining 6000 affordable homes in the Liverpool region. Due to a busy work stream, they are looking for a Planner to join their team on a temp to perm basis. About the role As a Scheduler, you will be the main point of contact between our customers and trade operatives, whilst activelysupporting the operational delivery teams in maintaining productivity and improving customer satisfaction. You will have relevant experience in a similar role. The postholder will issue and control works and track progress, liaise with tenants, plan in work scheduling and makeappointments to facilitate effective repair services. Whilst working in conjunction with the Asset Team and the clientingeneral including liaising with tenants to update and help facilitate the smooth running of the delivery of our maintenanceservice both reactive and planned. Main Responsibilities To undertake all relevant tasks associated with scheduling tasks to support the Organisation as a whole, whilstmaintaining a high level of awareness of relevant policies and procedures and ensuring that are implementedcorrectly. To proactively manage and build strong links within the teams throughout Property Services toensure the scheduling function is helping them to achieve their aims and targets. To work with the Operations Manager in identifying key risks within service areas and ensuring that appropriatemeasures are in place to mitigate operational risks. To maintain standards of performance within the team that will assist to achieve operational and strategicgoals. To manage the accurate recording, storing and inputting of information onto relevant ICT systems, ensuring allcustomer interactions are captured and correctly processed and that all records and systems are up to date. Daily closures of jobs and that theinformation is correct and up to date. Carry out housekeeping jobs including the loading of holidays andtraining days etc. Carry out checks on orders that require further works that have been carried out above what is stated on theJob Ticket. If further works have been required. Liaising with customers, internal teams and external partners such as contractors. Work closely with the operational delivery team to identify failings and implement improvements To develop the Groups commitment to equal opportunities and to promote non-discriminatory practices in allaspects of work undertaken. If this role is of interest please apply today.