About the role The Continuous Improvement Analyst & Training Coordinator plays a key role in promoting a Lean, continuous improvement culture across the business. The role combines training strategy development, hands-on coaching, and data analysis to improve productivity and process efficiency. You will design and deliver structured training aligned with SOPs and Lean principles, analyse performance data to identify improvement opportunities, and present actionable insights to management. Working closely with operations, you will lead root cause analysis, support process change aligned to business strategy, and ensure training initiatives deliver measurable results. Your Responsibilities Develop Training Strategy: implement short- and mid-term training goals that align with SOPs and Lean principles, ensuring every initiative drives results. Inspire Learning: bring processes to life through hands-on demonstrations and mentoring to team members on new processes and procedures. Drive Insights and Data: track, analyse, and report on progress. Conduct data analysis to identify opportunities for improvement within training programs. Empower Your Team: deliver coaching and guidance on new processes, ensuring everyone is equipped to succeed. Report Generation and Presentations: communicate findings to leadership, highlighting key performance indicators and actionable recommendations for further process improvements. Align with Strategic Goals: ensure process changes are aligned with business strategic goals, f ollowing the Voice of the Customer and Voice of the Business principles. Solve Challenges: lead root cause analyses to uncover process inefficiencies and provide recommendations for further process improvements. What will make you successful in this role Knowledge of process improvement methodologies such as Lean Six Sigma. Experience in continuous improvement initiatives is preferrable but not essential. Experience in operations, training, and process improvement. Collaborative team player with a customer-first mindset. Strong analytical skills and advanced MS Office Suite. Excellent communicator and motivator, able to engage teams. Organised, detail-oriented, and able to manage multiple and conflicting priorities. Proactive, self-driven, and a collaborative team player.