E-commerce Trading Manager Reporting To: Digital Director Location: Hybrid, 2 days per week in our Worthing office Contract Type: Permanent Hours per week: 40 Who are Bird & Blend Tea Co.? Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea! Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university. Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike’s passion for over 10 years. From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK. Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it’s why we are in business & what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it’s what we care about other than great tea that makes us magical. You can read heaps more information about us and our mission here: https://www.birdandblendtea.com/pages/our-story Mission To own and accelerate the growth of our e-commerce channel/s by delivering a best-in-class online shopping experience combining data-driven trading, seamless execution, and continuous optimisation to drive revenue, conversion and customer loyalty. The Role We’re looking for a senior, commercially minded E-commerce Trading Manager to take real ownership of our online trading performance. This is a hands-on yet senior role, you’ll shape the strategy, but also be right in the detail making things happen day-to-day. From trading performance and campaign execution to running the website alongside your E-commerce Assistant, you’ll be at the heart of how our digital channels grows. You’ll lead the onsite experience end-to-end, working closely with Digital Marketing, CRM, Social and wider teams to make sure everything we do online feels joined-up, on-brand and optimised for performance. If you love getting stuck into Shopify, diving into spreadsheets, and spotting opportunities before anyone else does, you’ll feel right at home here. What You’ll Be Responsible For Trading & Performance Ownership Own the day-to-day trading of the website, keeping it optimised for sales, conversion and a brilliant customer experience Drive performance across key metrics including revenue, conversion rate, AOV and customer lifetime value Spot trading opportunities through data, trends and stock position and act on them Lead regular trading reviews with clear actions and recommendations Work closely with Senior Merchandiser to ensure online stock levels and cover are appropriately managed and opportunities are jumped on Hands-On Website Management Run the day-to-day website management, supported by the E-commerce Assistant Work confidently in Shopify, managing products, collections, merchandising and onsite content Make sure the site is always accurate, up to date and trading at its best Campaign Execution & Optimisation Bring campaigns to life on-site in a way that feels engaging and commercially strong Collaborate with Digital Marketing, CRM and Brand to ensure everything lands seamlessly Test, learn and continuously improve performance Customer Experience & Optimisation Own the end-to-end onsite journey, always looking for ways to make it smoother, faster and more enjoyable Work with external development agency to improve website experience and functionality Data, Analysis & Insight Dive into performance data across traffic, conversion, revenue and customer behaviour Use spreadsheets and analytics tools to uncover trends and opportunities Turn insights into clear, actionable improvements Share performance updates confidently with senior stakeholders Leadership & Ownership Line manage and support the development of the E-commerce Assistant Take real ownership of the e-commerce channel as the go-to expert Work proactively and independently, driving ideas forward Cross-Functional Collaboration Partner with Systems, Finance, Retail and Brand teams to support: Product and campaign launches Loyalty programme development Delivery and service improvements Omnichannel initiatives What We’re Looking For Strong experience in a senior e-commerce or trading role, with clear commercial ownership Someone who enjoys both thinking strategically and getting hands-on Advanced Shopify experience (essential), you’re confident working directly in-platform A love of data, spreadsheets and using insights to drive decisions Proactive and self-motivated, you spot opportunities and run with them Strong understanding of e-commerce trading and customer behaviour A collaborative, down-to-earth approach with great communication skills Experience 5 years in e-commerce, digital trading or online retail Experience in a DTC, retail or consumer brand environment preferred Proven track record of driving online growth and performance improvements Experience managing or mentoring others Why This Role? A chance to truly own and shape a key revenue channel Real impact, you’ll see the results of your work quickly A brilliant, collaborative team that genuinely cares about what they do The opportunity to grow with a fast-moving, multi-channel brand Are there any perks? Of course there are, for all the hard work you will get: We are proud to be a Sunday Times Best Places To Work 2024 employer. Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace. Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement. Holiday accrual that grows with loyalty : Enjoy 25 days holiday (plus bank holidays ) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service. Your birthday off! Life Insurance & Income Protection: providing financial security and peace of mind for you and your families. Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you all Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed. Complimentary drinks and snacks : Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office. Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation. Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well-being and address any personal or work-related challenges. Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax-efficient savings. Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back. Dog-friendly office: Bring your furry friend to work and enjoy a pet-friendly environment that promotes work-life balance and companionship. We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances! We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.