Job Description
Catering Operation Manager
Contract: Healthcare
Location: London, SW10 9NH
Hours of work: 37.5
Contract Type: Permanent
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.
We are seeking a dedicated Patient Catering Operations Manager to oversee the day-to-day delivery of high-quality catering services for patients, staff, and visitors. This role ensures compliance with health, safety, and infection control standards while driving operational excellence and continuous improvement. You will lead a team, manage resources, and collaborate with dietitians and chefs to deliver nutritious meals and exceptional service.
Job Description
As the Patient Catering Operations Manager, you will assist the Key Account Manager in providing strategic direction for patient feeding services. You will manage staffing, training, and performance, ensuring service standards are met in line with company and trust policies. This role requires strong leadership, organisational skills, and a commitment to maintaining a safe and hygienic environment.
Key Responsibilities
* Oversee daily operations of patient feeding services across the site.
* Manage staffing levels, competence, and welfare of catering employees.
* Maintain accurate records for costings, sickness, quality monitoring, and training.
* Organise and deliver job-related training for new and existing staff.
* Plan and coordinate food requirements based on menu cycles and historical data.
* Ensure compliance with health, safety, and infection control policies.
* Monitor and maintain high standards of food quality and dietary requirements.
* Liaise with dietitians and chefs for menu development and merchandising.
* Conduct regular team meetings, performance reviews, and investigations.
* Maintain confidentiality and professionalism at all times.
Professional and Personal Competencies/Qualifications
* Previous catering experience (essential).
* Strong leadership and team management skills.
* Excellent organisational and communication abilities.
* Knowledge of health, safety, and food hygiene standards.
* Ability to plan, coordinate, and monitor food service operations.
* Occupational Health clearance (mandatory).
* Basic Food Hygiene training (will be provided and must be passed).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com