Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Job Summary
Open to location, but the successful candidate will ideally be based in Lancashire, with travel required around the county.
This role is part time - 18.75 hours per week.
Salary range - £13,250 - £15,750
As the Supported Employment Quality Framework (SEQF) Assurance & Compliance Officer (Fidelity Officer), you will be responsible for ensuring Fidelity is understood and fully embedded daily into the Connect to Work program, and that it is measured and monitored accurately.
It is critical to the success SEQF is aligned with evidence-based practices to maximise effectiveness and reliability.
Your role as the Fidelity Officer will ensure that the programme is delivered in strict adherence to the model's established principles and standards. This role responsibility is to ensure the programme achieves high-quality outcomes for service users, maintains alignment with evidence-based practices, and complies with the standards set by the relevant framework Fidelity Scale or SEQF guidelines.
The development and strict control of monitoring systems and self-assessment reports is key to the success of this role, as well as ensuring timely returns and completions of required documentation. Retention of the information for audit will also form part of the role requirement.
We are looking for a dedicated and enthusiastic individual who is passionate about supported employment and its power to transform lives. The ideal candidate will have a strong desire to drive meaningful change, empowering individuals to unlock their potential and achieve sustainable employment opportunities. If you are motivated by the opportunity to make a real difference and contribute to positive life-changing outcomes, we want to hear from you.
Main Responsibilities
Ensuring Fidelity to the SEQF Model
Monitor adherence to the core principles and standards of the SEQF model, such as:
* Competitive and integrated employment as the primary goal.
* Person-centred, strengths-based approaches.
* Rapid job search and placement.
* Integration of employment support with health and social care services.
* Ongoing and individualised support for service users.
* Ensure that all team members are working within the guidelines of the supported employment model
Auditing & Governance: Responsible for supporting during internal and external audit processes for the SEQF This includes providing relevant supporting information and documentation.
Internal Stakeholders: To provide ongoing training to the wider Operational Team including refresher training, service updates and upskilling areas requiring improvements.
Policies and Procedures: Comply with all Maximus policies and procedures, demonstrating a clear understanding of the company values. As a representative of Maximus in a client facing delivery team, ensure you display these values in your day-to-day role.
Continuous Improvements and Best Practice: Participate in Internal Forums to share best practises and resources. Share your findings on performance to ensure that appropriate updates in training material can be considered.
Key Contacts
Internal
Quality and Contracts Manager/Head of Fidelity
Employment Specialists
Operations Manager
Team Leader
Training and Development Team
External
External Auditors and Accreditation Bodies
Funding Bodies/Commissioners
Local Employers and Business Networks
Community and Voluntary Organisations
Health and Social Care Providers
Experience Required
· Previous Quality & Contracts experience, delivering employability and / or skill compliant services ideally to a relevant customer group.
· A strong understanding of the Fidelity Scale or SEQF standards and principles.
· Experience conducting quality assurance reviews, audits, or fidelity assessments, ideally in a supported employment or related programme.
· Experience or training, coaching, or mentoring to staff.
* Ability to support staff in implementing evidence-based practices and making improvements.
* Proven experience building and managing relationships with a wide range of internal and external stakeholders, such as employers, funders, healthcare professionals, and community organisations.
* Experience collaborating with multidisciplinary teams to deliver holistic support and achieve programme goals.
* Experience collecting, analysing, and interpreting data to monitor programme outcomes and inform decision-making.
* Experience producing detailed reports for stakeholders, including funders, commissioners, or external auditors.
* Excellent verbal communication skills to provide clear, constructive feedback and collaborate effectively with diverse stakeholder
* Ability to communicate complex information (e.g., fidelity metrics or recommendations) in a clear and accessible manner to staff and external stakeholders
* Excellent interpersonal skills to work collaboratively with multidisciplinary teams, employers, funders, and auditors.
* Motivates and inspires staff to uphold and improve fidelity to SEQF principles.
* Strong advocacy skills to promote the importance of fidelity and evidence-based practices within the team and to external stakeholders.
* Ability to influence decision-making processes and encourage buy-in from all stakeholders for quality improvement initiatives.
Desirable
* Previous experience working directly with individuals with barriers to employment, such as mental health conditions, disabilities, long-term unemployment, or other challenges
Travel requirements
Be able to travel independently throughout contract area:
- to support participants in their local area,
- be able to visit employer sites and provide support to all stakeholders.
Attend team meetings/organisational events.
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.