Customer Service Representative, Brighton
Client: Atlas Recruitment Group Ltd
Location: Brighton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 1
Posted: 22.08.2025
Expiry Date: 06.10.2025
Job Description:
Customer Services Executive
Location: Hybrid – Office based in Polegate (hybrid working will be offered once fully trained)
Working hours: Monday – Friday, 37.5 hrs per week (either 8:30 – 5:00 pm or 9:00 am – 5:30 pm shift)
Atlas Recruitment Group is currently recruiting an experienced Customer Services Executive with an advanced admin background to join an established, global professional team. The role involves providing excellent customer operational service, managing requests and issues, and participating in dispatch activities.
Responsibilities:
* Provide excellent customer service at all times.
* Accurately input information into the service management system.
* Raise customer quotes and obtain purchase orders for chargeable jobs.
* Monitor job progression to meet service level agreements.
* Provide phone support to engineers in the field.
* Work towards department KPIs and company goals.
* Comply with company procedures (ISO).
* Log information into external customer portals as required.
* Manage mailboxes effectively.
* Schedule and allocate engineer’s work efficiently, ensuring appropriate skill levels and H&S policies are followed.
* Arrange travel and hotel accommodations, managing costs effectively.
* Raise job numbers for service installs and planned work, updating company databases.
* Maintain up-to-date spreadsheets with machine details and address changes.
* Coordinate with engineers regarding upcoming work.
* Provide feedback to the team leader to ensure effective scheduling.
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