FRATO, an international luxury interiors and furniture brand born in Porto, Portugal, is seeking an exceptional Showroom Manager to lead our showroom at Harrods, London. This is a key role for someone who thrives in a luxury retail environment and understands how to deliver an elevated, highly personalised client experience within one of the world’s most prestigious department stores. The Role: As Showroom Manager, you will be the brand ambassador for FRATO at Harrods, leading all showroom operations, managing the team, driving sales and ensuring an exceptional customer journey. Key Responsibilities: Lead all day-to-day showroom operations, ensuring flawless presentation aligned with FRATO’s luxury positioning; Oversee stock control and ordering processes; Recruit, develop and inspire a high-performing team focused on excellence and collaboration; Analyse sales data and market trends to inform strategic decisions; Ensure perfect product presentation and compliance with brand visual standards; Ensure compliance with all administrative, financial, and operational procedures, working closely with FRATO headquarters; Foster strong, long-term relationships with top clients, VIPs, and high-net-worth individuals, ensuring a personalized luxury experience; Deliver an exceptional, personalised client journey at every touchpoint; Coordinate showroom updates and annual display renovations in line with product launches; Arrange and host client meetings in-house or at client premises; The role may occasionally require undertaking additional reasonable duties as assigned by the Line Manager. Flexibility and a team-oriented approach are essential, particularly in supporting colleagues during peak periods, staff absences or unforeseen circumstances. Ideal Candidate Profile: Minimum 10 years’ experience in luxury retail management (ideally interiors, furniture or design-led brands); Previous experience within a leading department store (Harrods experience highly desirable); Strong leadership capability with the confidence to manage autonomously; Polished presentation and exceptional interpersonal skills; Commercially driven, with a strong sense of style and attention to detail; Experience working with UHNW clients; Possess exceptional multitasking abilities and the confidence to navigate challenges independently; Fluent in English required; additional languages advantageous; Availability to work on weekends and in shifts. What We Offer: Competitive salary starting from £50,000 per annum, negotiable depending on experience; A central role in a growing international luxury brand; Exposure to a global clientele in one of the most prestigious retail locations in the world; A refined and professional work environment; An attractive performance-based bonus structure; Opportunities for progression within FRATO’s international network. Apply Now: Please send your CV and a brief cover letter to: careers.uk@frato.com Subject line: Application – Showroom Manager Harrods