Administrative Officer (Probation Services)
Location: Camborne Cornwall TR14 8DN and Truro
Employer: Brook Street (on behalf of HM Probation Service)
Contract Type: Temporary (6 months) Opportunity to go permanent
Working Hours: 37.00hrs +22.5 hrs, Twice in a week (5.00pm-9.00pm) Monday & Friday
Start Date: ASAP (subject to clearance)
Pay Rate: £12.95/hr
Role Overview
Brook Street is recruiting an Administrative Officer to support HM Probation Services within a busy HMPPS environment. This is a fully site-based role requiring strong organisational, communication, and administrative skills.
The successful candidate will provide reception services and comprehensive administrative support across teams within the operational area. The post holder may be required to support and cover multiple functions during periods of absence, with appropriate training provided.
Key Purpose
To provide an effective and efficient first point of contact for all visitors and telephone callers, while delivering high-quality administrative support in line with service policies and procedures.
Key Responsibilities, Activities and Duties
Reception and Front-Line Services
* Act as the first point of contact for the Probation Service, greeting people on probation and visitors professionally both face‑to‑face and via telephone or email.
* Log visitor arrivals and departures, notify appropriate staff, and issue visitor passes and security fobs as required.
* Provide clear and accurate basic information about the Probation Service and local support services (e.g. food banks), referring complex enquiries to relevant managers.
Safety, Security and Risk Awareness
* Use observation, situational awareness, tact and diplomacy to help diffuse potentially challenging or violent situations.
* Recognise safeguarding or risk concerns and take appropriate action, including informing Probation Practitioners and updating systems such as Delius.
* Support building security by acting as key holder, monitoring CCTV, operating alarms, and assisting with evacuations.
* When trained, undertake duties such as Fire Warden and First Aide, and support risk assessments in the absence of a line manager.
Administrative and Logistical Support
* Manage all building logistics including:
o Incoming and outgoing mail
o Ordering PPE, office stationery, and meeting room equipment
o Room, hot desk, and car parking bookings
o Supporting meetings and events, including preparation and registration
* Process petty cash, bus fares, and travel warrant for people on probation, including transportation between Probation properties.
Facilities and Maintenance
* Log building faults and incidents, monitor repairs, and escalade issues appropriately.
* Make decisions (within guidelines) on the urgency of maintenance issues to maintain building safety and security.
* Escort contractors and visitors around the building when required.
Case Administration Support (as required)
* Provide confidential administrative support to operational teams, including:
o Updating electronic and manual records
o Producing documentation and correspondence
o Accessing and updating databases
o Scanning, archiving, and handling highly sensitive information
Additional Information
The duties listed are not exhaustive. The post holder should be flexible and willing to undertake reasonable additional tasks of a similar level. Significant changes to duties will be discussed and reviewed under the Job Evaluation Scheme.
Key Skills and Attributes (Summary)
* Excellent communication and customer service skills
* Strong administrative and organisational capability
* Ability to handle sensitive and confidential information appropriately
* Confidence to manage challenging situations with professionalism and diplomacy
* Awareness of safeguarding, risk, health and safety, and security procedures
* Ability to work collaboratively across teams and adapt to changing priorities
* Commitment to equality, diversity, and anti‑discriminatory practice
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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