Job Description
We’re seeking an experienced IT Applications Specialist with a strong background in Engineering CAD application management, licensing, and server maintenance. You’ll play a pivotal role in managing and enhancing our business-critical applications, ensuring software compliance, and supporting a highly technical engineering environment.
Key Responsibilities
Application Support & Monitoring
* Provide support for core business applications — particularly SharePoint Online, CAD, PDM & PLM systems.
* Monitor application health and performance using automated tools and alerts.
* Resolve incidents within SLA targets and maintain application configurations and security.
* Maintain and improve documentation, procedures, and SOPs.
New Systems & Continuous Improvement
* Work closely with vendors and internal users to capture requirements and implement effective, scalable solutions.
* Lead system modernisation initiatives to improve operational efficiency.
* Use formal change control and project plans to manage implementations.
Server & Patch Management
* Plan and execute patching strategies for servers and applications.
* Automate patch management processes where possible.
* Ensure timely application of critical updates, security patches, and firmware upgrades.
Licensing & Renewal Management
* Maintain an up-to-date inventory of software licenses and monitor usage.
* Ensure vendor compliance and assist with renewals and negotiations to optimise costs.
* Collaborate with departments to assess needs and recommend licensing solutions.
IT Support (3rd Line)
* Provide advanced IT support, including for server and application issues.
* Support account management tasks and assist in troubleshooting server-related problems.
Documentation & Reporting
* Maintain clear and accurate system documentation.
* Create and maintain troubleshooting guides with a view toward automation.
Stakeholder Engagement
* Engage proactively with end-users, particularly engineering teams, to capture and implement requirements.
* Build strong relationships with stakeholders to understand and address their needs.
Person Specification
Qualifications
* Degree in IT, Computer Science, CAD/CAM Engineering, or equivalent experience.
* Relevant certifications (e.g., ITIL v3/4, CompTIA A+, Microsoft Certified: Azure Administrator).
* Must be eligible for SC clearance.
* Azure Architect certifications (AZ300/303/305) desirable.
Experience
* Proven experience in IT support/administration, ideally within an engineering environment.
* Strong knowledge of CAD engineering applications.
* Experience with licensing models, server management (Windows & Linux), hybrid environments, and monitoring tools.
* Scripting skills in PowerShell, Bash, or similar.
* Azure cloud experience, ideally at architect level.
Skills
* Strong interpersonal, influencing, and negotiation abilities.
* Highly organised, proactive, and adaptable.
* Excellent analytical, troubleshooting, and documentation skills.
* Ability to prioritise and manage multiple tasks effectively.
* Desirable: knowledge of Power BI, compliance frameworks (GDPR, ISO 27001), and coding experience (Python, Java, C#).