Act as a central point of contact for customers, taking responsibility for the coordination of services covering Fire Safety and other associated systems.
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Ensure site and customer compliance through the timely scheduling, booking and coordination of works.
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Ensure new sites are ‘On Boarded’ correctly and contracted site renewals are managed.
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Through resource and diary management maximise the utilisation of field based engineers and subcontractors.
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Proactively work with engineers, subcontractors, suppliers and other relevant personnel to meet customer needs.
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Manage and respond to customer queries in a customer and business focussed manner.
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When issues arise take proactive responsibility for them ensuring the appropriate urgency is in place as part of a planned well communicated response.
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Maintain accurate records of service activities, customer interactions, and other relevant data.
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Ensure all customer work is quoted and billed correctly, where issues are raised address them in a timely manner to support timely payment.
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Prepare reports and documentation as required.
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Escalate complex problems and higher level technical matters to an appropriate manager as needed.
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Monitor performance against customer and internal KPI’s