Field Based Role - Covering West Midlands area Permanent, Full Time 37.5 hours p/w Competitive Salary Company Vehicle Corporate Benefits Package Here at Serco, we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation. AASC contracts offer a range of improvements, with a particular focus on assisting individuals through the asylum system. They will ensure that vulnerable asylum seekers have access to the support they need and set clear requirements on the standard and condition of accommodation. You are required to have a valid UK driving licence for this role. This is a field-based role, covering Midlands & East of England. We're recruiting an experienced and dedicated Cleaning Supervisor to join our team at Serco. As a key member of the Operations Management Team, you will be responsible for ensuring a quality service is delivered by your team of cleaners, in compliance with the AASC contract. Responsibilities Supporting the cleaning manager in managing and auditing the performance of the cleaners Ensuring the department meets all operational needs on a day-to-day basis Ensuring compliance with the AASC contract, company policies, processes, and procedures for their designated area of responsibility Ensuring that all properties within the Midlands & East of England region are cleaned to the required contractual standard prior to the dispersal of service users and/or as part of cyclical and pre-planned cleans of communal areas within HMO properties Developing a detailed program of cyclical and pre-planned cleans of HMO properties and establishing an audit plan to ensure that all cleans are completed to the correct contractual standard What you'll need to do the role Previous experience within a cleaning environment and exposure to staff management Proficiency in Microsoft Office to include Excel, Word, and the ability to adapt to bespoke IT systems Proven communication skills Ability to travel within the regions and occasionally within the UK (a valid UK driver’s license is essential If you believe that you have the skills and experience required for this role, please apply today. We look forward to hearing from you! What we offer Pension – up to 6% Employee Assistance Programme Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans, and leisure centre memberships A safe and supportive culture Chance to contribute to innovation in public services A company passionate about diversity and inclusion aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.