The Supervisor will be responsible for supporting the Management Team in delivering the smooth and efficient running of the Security Service. This is for a prestigious bustling and vibrant riverside destination set in a magnificent setting in the heart of London Bridge. There is something for everyone at this stunning destination and we are looking for high calibre SIA Licensed Security Personnel to join our Team. The roles are diverse, interesting, busy, and vibrant in line with the nature of the destination.
Information
* Position:Estate Security Site Supervisor
* Location:London Bridge
* Pay Rate:£16.21 per hour
* Hours:Average 56 hours per week
* Shifts:7 on 3 off - 7 on 4 off - Days & Nights
Job Requirements
* SIA Licence required
* SIA CCTV is a bonus
* Experience as a Team Leader/Supervisor is required of at least 2 year
* Experience of working in a demanding, and sometimes high-pressure sites
* Have a clear understanding and demonstrate outstanding customer service skills
* Self-motivated & able to work on own initiative, Team player, Patient, Loyal, dedicated, reliable and trustworthy, Role model, Articulate, persuasive & assertive with a flexible with attention to detail
* Excellent written communication and interpersonal skills
* Will have experience and knowledge of the Timegate system
* Ability to think and act quickly in emergencies or under pressure
* Physically able to carry out duties
* Excellent PC skills with knowledge of Word, Excel and PowerPoint
* Will hold level 3 management qualification, or be prepared to work towards level 3 qualification - IOSH - Managing Safety in the workplace
* Excellent understanding of the prevailing industry standards
Key Responsibilities
* To be responsible for the deployment of the security team to ensure that a satisfactory security presence is maintained on site at all times as required by the Client Representative(s)
* To ensure that all security personnel adhere to their duties and policies and procedures of the site at all times and report any breach of these immediately to the Duty Manager or the Contract Manager
* Must have the ability to communicate at all levels and be responsible for the central standards and reporting function to the security control room. In order to do this, they should have excellent written and spoken communication skills that allow them to inform and advise others clearly
* Will be responsible for the recording of all incidents and issues which concern their areas of responsibility
* Will have the ability to perform investigations to the highest standard and be highly competent on reporting their findings
* Will be responsible for the standards and training of staff
* Will ensure all on-going/refresher training is in place 6 monthly to ensure staff competency
* Will ensure ongoing fire awareness refresher training of security staff and when directed by the Deputy Ops manager for the estate, assist with refresher of Service providers and estate management
* Will monitor and report on the central training matrix for the wider contract
* Deliver and encourage outstanding customer service delivery
* Will assist in the operational planning and deployment of resources for all planned projects and events across the site
* To respond to all incidents, taking ownership of the situation through to its natural conclusion to both client and management satisfaction
* To identify and drive innovation across the contract
* Empower the estate team to report defects, difference in the environment whilst out on the estate
* Will demonstrate, promote, and mentor the Broadgate and Ultimate visions and values
* Carry out any other reasonable request as required by the Client/Site Management
Operations
* Report & liaise on a daily basis with the Deputy Operations Managers to ensure effective communication of all matters pertaining to the delivery of a high standard professional security service
* Liaise with the Deputy Operations Managers on any problems which may occur throughout the day
* Liaise with all zone supervisors to ensure complete coverage of the estate and manage any areas where responsibilities overlap
* Assist in the planning and delivery of external events, held regularly across the contract
* Build and foster good relationships with retailers within your area of responsibility
* Ensuring that all staff are fully trained and competent in their roles and carrying out their required duties with regards to the CCTV, Fire and Security systems, and all other systems appropriate to this area of responsibility
* Ensure that all equipment is managed, used, monitored and reported defective in accordance with policies and procedures
* Provide effective support to the clients Incident Management representative and undertake incident management responsibilities training as defined by the client
* Ensure all Non-Conformities identified are registered, actioned and closed within the agreed timeframe
* Ensure, with support via supervisory staff, all staff work in safe conditions, acting upon all reports of accidents and faults and that staff carry out their duties in accordance with procedures and policies
* Monitor the central estate training matrix and ensure appropriate training (derived from both internal & external courses) is delivered to individual staff in accordance with the agreed contract
* Ensure compliance with SLA requirements, minimising associated risks to the company and to the customer
* Maintain a good level of morale and discipline within the team taking into consideration their welfare
* Set high personal standards for others to follow.
All staff are expected to comply with, and demonstrate a positive commitment to, a high level in equal opportunity, occupational safety & health, performance development, customer service, professional presentation, and confidentiality throughout the course of their duties.
The successful supervisor will be required to complete a FREC3 course (First response emergency care). After completing all the trainings, this role will attract +£1 per hourpay enhancement on top of the contracted hourly rate.
Benefits
* Health care plan (HSF)
* Perk Box (HSF) - discounts & offers from cinema tickets to days out
* Cycle to work scheme
* Tailored Site Uniform
* First class training allowing you to develop your skills
* A view for career development
* Long service & Employee Recognition awards
* And much more!!
A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded Worlds Happiest Workplace in 2025.
At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.
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