🚀 Founder of Holistx | Helping High‑Growth AI and Tech Businesses Secure High‑Performing Engineering Talent
Scheduling Support / Service Desk Coordinator
Location: (commutable from Reading, Maidenhead, Bracknell, Slough, Wokingham)
Contract: 6‑month Fixed Term (potential for extension or permanent role)
Salary: £26,000 – £28,000 per annum (depending on experience)
Shift Patterns: Rotating shifts between 07:00–15:30, 08:30–17:00, and 11:30–20:00
Rota: Tuesday–Saturday or Sunday–Thursday, with office days Tuesday to Thursday.
About the Role
We’re working with a growing technology services provider who deliver nationwide maintenance and support to major IT and infrastructure clients.
This position plays a vital role in their operations team, ensuring engineers, equipment, and parts are efficiently coordinated through the company’s scheduling system.
This is not a helpline or triage helpdesk role. It’s a scheduling‑focused position where you’ll manage incoming service tickets, allocate engineers, arrange parts, and keep everything running smoothly behind the scenes.
Key Responsibilities
* Manage and schedule incoming service tickets using ServiceNow
* Assess each job to determine if parts or engineer attendance are required
* Coordinate engineers’ workloads and availability, ensuring service levels are met
* Liaise with internal teams, suppliers, and clients to confirm details and progress updates
* Log and maintain accurate records of each job from start to completion
* Support the dispatch of replacement parts and ensure timely delivery to engineers
* Prioritise tasks and maintain service quality in a fast‑paced environment
About You
* Experience in a service desk, scheduling, or ticketing environment
* Familiarity with ServiceNow or a similar ticketing system
* Strong organisational skills with the ability to manage multiple priorities
* Excellent communication and attention to detail
* Confident liaising with engineers, technical staff, and clients
* Experience scheduling engineers or coordinating maintenance/field‑based teams
* Knowledge of logistics, engineering admin, or facilities coordination
* Understanding of SLA‑based service delivery
Why Join
* Work within a collaborative and supportive operations team
* Opportunity to progress into a longer‑term position based on performance
* Gain exposure to large‑scale service operations in a national technology environment
Seniority level
* Associate
Employment type
* Contract
Job function
* Information Technology
Industries
* IT Services and IT Consulting and Computer and Network Security
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