Salary: £80,000 - 80,000 per year Requirements: Strong commercial experience on the ServiceNow platform (Senior level) Deep understanding of ITSM lifecycle, workflows, and platform architecture Experience integrating ServiceNow with other SaaS and on-prem systems Comfortable working across Agile delivery, sprints, and backlogs (Azure DevOps or similar) Confident communicator who can engage with both technical teams and senior non-technical stakeholders A pragmatic engineer who balances hands-on delivery with strategic thinking Nice to Have (But Not Essential): ServiceNow certifications (CSA and/or CAD) ITIL certification Experience across multiple ServiceNow modules; flexibility to learn others is supported Responsibilities: Designing, developing, configuring and enhancing the ServiceNow platform across enterprise-scale environments Leading the technical direction and roadmap for ServiceNow globally Working closely with senior business stakeholders to translate complex requirements into scalable solutions Delivering and optimising solutions across ITSM, ITOM, HR, CSM, Service Catalogue, App Engine and integrations (including collaboration tools) Driving automation, workflow efficiency, reporting and platform optimisation to maximise ROI Owning upgrades, lifecycle management, and continuous improvement of the platform Acting as a technical mentor and leader to junior engineers (based internationally), without direct line management Ensuring strong documentation, governance, resilience, and best-practice delivery Technologies: Azure DevOps ITIL ITSM ServiceNow Cloud More: We are a well-established, globally recognised organisation based in the heart of Manchester, offering a rare opportunity for a Senior ServiceNow Engineer. In this senior, highly visible role, you will act as the global Subject Matter Expert (SME) for ServiceNow, shaping the roadmap and influencing senior stakeholders. We provide a hybrid working environment with flexibility, strong backing for platform growth, and a modern technology agenda. Join us to drive real business value through automation, integration, and platform excellence. last updated 5 week of 2026