Metering Advisor (x2)
Location: Reading (RG area) - Hybrid working (2-3 days per week office-based)
Contract: Temporary role, 6 April 2026 - 31 March 2027
Hours: 37 per week, Monday - Friday
Security Clearance: BPSS
Pay Rate: £14.79 per hour (PAYE)
About the Role
We are looking for two confident and customer‑focused Metering Advisors to join our busy Metering team in Reading. This role is ideal for someone with strong experience in customer service, preferably gained in a call centre or fast‑paced contact centre environment.
You will play a crucial role in resolving complex metering and billing enquiries, supporting customers over the phone and via email, and acting as an advocate for them throughout their journey. You will also work closely with external service providers, providing weekly reporting and supporting ongoing operational activity.
This is a great opportunity to join a friendly, supportive team where attention to detail, professionalism, and high-quality customer service are essential.
Key Responsibilities
Handle and resolve complex billing and metering queries, ensuring customers receive clear and accurate information.
Deliver high levels of customer service via telephone and email, representing the organisation professionally at all times.
Liaise regularly with service providers and produce weekly reports for customers.
Proactively manage customer cases, adapting your approach and maintaining strong service levels while meeting KPIs and performance targets.
Build and maintain positive working relationships with both internal teams and external stakeholders.
Maintain accurate system records and ensure all documentation is updated promptly.
Analyse Excel‑based data and support continuous improvement within the metering function.
What We're Looking For
To be considered for this role, you should have:
Previous experience working in a customer service environment, ideally within a call centre/contact centre setting.
Confidence when speaking with customers over the phone, with the ability to resolve queries and handle concerns professionally.
Excellent problem‑solving abilities and strong attention to detail.
Great communication skills, both written and verbal, with a willingness to learn.
Strong working knowledge of Microsoft Office, particularly Excel, including running reports and analysing data.
Experience within the utilities/energy sector is desirable but not essential.
Working Pattern
Hybrid working, with 2-3 days per week based in the Reading office (RG area).
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people