We are looking for Customer Service Advisors to join Team OB working on a 3 month fixed term contract starting from 8th September 2025.
* Contract- Full time - 37.5 hours per week.
* Shift times vary and will include any of the following – (8:00 – 16:30), (9:30 – 18:00) or (11:30 – 20:00)
* Must be available at weekends. One weekend day will be included in the shift pattern.
* Hybrid role – 3 days working from our office & 2 days working from home.
* Computer equipment provided. Requirement - Fibre broadband connection for working from home days.
As a Customer Service Advisor at OB, you will join the team on a 3 month fixed term contract, helping to spread some seasonal joy. You will deliver a great customer experience and be the first on hand to answer and listen to any questions, queries, compliments or concerns.
Our customers are at the heart of Oliver Bonas so you will support and communicate effectively by following our customer service procedures and guidelines, providing exceptional service and owning any queries from beginning to end.
Maintaining excellence as well as creating seasonal magic is what makes our Customer Service Team tick during our busiest season, so come and join us and be part of Team OB.
Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We are hybrid working company, working in the office and from home.
More about the role …
OB’s Customer Service Advisors will:
* Answer customer queries via email, chat and phone in a timely manner.
* Support aspects of the customer experience from product queries and store opening hours to delivery, tracking and customer aftercare.
* Provide exceptional customer service and computer admin support.
* Be confident communicating on the phone and online through email and live chat.
* Build strong working relationships with internal teams.
* Process customer returns and replacement orders through our in-house systems.
* Log and track all customer contacts through our CRM system and update order statuses.
* Check product stock levels online and in-store and where necessary.
* Be system confident and quick to learn.
* Collaborate within our CS Team to provide the best outcome for our customers.
* Handle customer data in accordance with GDPR requirements.
* Have an understanding and interest in our products.
What we look for:
* Previous experience within customer service & strong computer skills are essential for this role.
* Ability to multitask and prioritise a variety of queries across different channels e.g. phone, email, live chat.
* A team player.
* Strong written and verbal communication skills.
* Ability to work in a fast-paced environment.
* Evidence of a strong Wi-Fi connection, you will need provide a speed test result.
* You will need a private, quiet space when working from home so you can support our customers effectively.
* Calm, patient, helpful and positive nature.
* Adaptable to change and willing to embrace new ideas.
* Solutions-focused and able to diffuse any challenging conversations with customers.
Bonas Benefits:
* Generous seasonal employee discount on OB products.
* Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support.
* Free access to our onsite gym.
* Refer a Friend incentive.
* Quarterly free lunch.
* Equity, Diversity and Inclusivity Voice network and EDI team.
* Mental Health First Aider support.
* Education and support through 360L eLearning platform.
* An opportunity to work at the highest placed retailer in Glassdoor’s Best Places to Work in the UK list 2022.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .