ISM/ IT Support Technician - London, England (Full-Time)
Client: Axiom Technologies
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 473549f83630
Job Views: 3
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do.
Roles and Responsibilities:
* Deliver all BAU Technology and Voice tasks successfully.
* Lead IT relocation projects, conducting audits and preparatory work to high standards.
* Manage hardware inventory, monitor stock levels, and handle requests via internal systems.
* Monitor ticket queues, manage requests, and ensure timely resolution.
* Maintain IT rooms and support hardware decommissioning and business moves.
* Manage escalations and client expectations effectively.
* Set up and support training rooms and office events, including comms room patching.
* Support work-from-home hardware requests and ensure policy adherence on overtime and expenses.
* Manage workload to meet SLAs/OLAs, demonstrating high customer care standards.
* Collaborate across service lines for coordinated support.
* Participate in Continuous Service Improvement initiatives.
* Perform troubleshooting, upgrades, and equipment deployment for new and departing employees.
* Evaluate user requests, recommend solutions, and configure hardware and software.
* Work outside regular hours and participate in weekend work as needed.
* Image and re-image computers, configure IP phones and mobile devices.
* Work independently and as part of a team, with excellent communication skills.
* Handle pressure and tight deadlines effectively.
* Utilize knowledge of Windows OS, applications, hardware, and support systems.
* Interact with support groups across platforms, using help desk systems.
* Possess technical knowledge of Microsoft, Networks, Security, WAN, LAN.
* Industry certifications (MCSA, A+, Network+, CCENT, CCT) and scripting skills (PowerShell, Perl, CMD) are a plus.
* Experience in the financial industry and understanding of ITIL practices are advantageous.
Experience:
* 4-6 years in a similar role.
* Experience in the financial domain.
What next?
If you’re ready for your next career challenge, please forward your resume to @.
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