Café Manager- 40 hour contract- 8am-4pm Mon-Fri + Match Days
St. Andrew's @ Knighthead Park Birmingham City Football ClubLevy UK + IrelandWe're Looking for More Than a Café Manager
At Levy UK + Ireland, we believe great hospitality creates places where people want to be.
We're looking for an exceptional Café Manager to lead the day-to-day operation of an exciting new social café space at St. Andrew's @ Knighthead Park, home of Birmingham City Football Club.
This isn't a traditional café. It's a destination designed to bring people together - a welcoming environment that serves as a workplace café, informal meeting space, social hub, hospitality touchpoint and vibrant matchday destination.
As Café Manager, you'll play a pivotal role in shaping the culture, atmosphere and experience of the space. You'll create an environment where guests feel welcomed, teams feel inspired and every interaction reflects the very best of hospitality.
We're looking for someone who combines strong commercial awareness and operational excellence with genuine warmth, energy and pride in what they do.
Simply put, we're looking for someone who will treat this space as if it were their own.
The Opportunity
Reporting into the Levy leadership team, you'll lead all aspects of the café's daily operation, working collaboratively with Birmingham City Football Club and key stakeholders across Operations, Commercial, Marketing and People teams.
You'll be responsible for delivering an outstanding guest experience, developing a high-performing team and ensuring the venue continues to evolve as part of Birmingham City Football Club's exciting long-term transformation.
This is a unique opportunity to help shape a new hospitality concept from the ground up.
What You'll Be DoingLeading the Operation
You'll take ownership of the day-to-day running of the café, ensuring every part of the guest journey feels seamless, welcoming and consistently high quality.
You'll:
Lead daily café operations and service delivery
Create a space that feels vibrant, welcoming and well-presented at all times
Drive excellence across opening, service and closing routines
Maintain exceptional food, coffee and grab-and-go standards
Manage peak service periods with confidence and efficiency
Support operational adaptations for matchdays and special events
Work closely with club teams and partners to ensure a consistently excellent experience across the venue
Creating a Great Place to Work
Great hospitality starts with great people.
You'll recruit, develop and inspire a passionate front-of-house team, creating a culture built on trust, collaboration and pride.
You'll:
Recruit, train and develop talented team members
Foster a positive, inclusive and people-first culture
Deliver engaging onboarding, coaching and development programmes
Support succession planning and career progression
Set clear expectations around service, standards and behaviours
Lead by example through visibility, energy and professionalism
We're not looking for scripted service.
We're looking for authenticity, personality and people who genuinely care.
Delivering Outstanding Guest Experiences
You'll create a space where guests, colleagues and visitors genuinely enjoy spending time.
You'll:
Build strong relationships with regular guests and stakeholders
Champion proactive hospitality and personalised service
Resolve feedback positively and professionally
Continuously seek opportunities to improve the guest experience
Create an atmosphere that reflects the energy and ambition of Birmingham City Football Club
Driving Commercial Success
You'll understand that great hospitality and strong commercial performance go hand in hand.
You'll:
Support delivery of sales, profitability and spend-per-head targets
Analyse customer trends and product performance
Collaborate on the development of the offer and customer journey
Maintain exceptional merchandising and presentation standards
Drive repeat visits, loyalty and engagement
Support promotional activity, activations and seasonal campaigns
You'll think about the venue as a business, not simply a café.
Maintaining Standards
You'll ensure operational excellence while preserving the warmth and personality that make great hospitality experiences memorable.
You'll:
Maintain compliance across food safety, health & safety and allergen management
Uphold cleanliness, licensing and brand standards
Manage stock control and operational administration effectively
Ensure strong operational discipline and accountability throughout the venue
About You
We're looking for someone who brings:
Experience leading premium café, hospitality or food-led environments
Strong commercial awareness and operational expertise
Exceptional people leadership and communication skills
A genuine passion for hospitality and guest experience
High standards and strong attention to detail
Energy, positivity and presence
The ability to thrive in a fast-paced environment
Confidence building relationships across diverse teams and stakeholders
Most importantly, you're someone who:
Notices the small things
Takes pride in creating great environments
Leads with ownership and accountability
Brings people together
Cares deeply about standards and experiences
Why Join Levy UK + Ireland?
This is an opportunity to be part of something special.
Birmingham City Football Club is entering an exciting new chapter, with significant investment, ambitious plans and a long-term vision for the future of the stadium estate and wider Sports Quarter development.
As a strategic partner, Levy UK + Ireland is helping to shape that future through exceptional hospitality experiences.
This new space will be:
Part café
Part clubhouse
Part workplace hub
Part social destination
We're looking for someone who can bring that vision to life every single day.
If you're passionate about people, hospitality and creating places where communities thrive, we'd love to hear from you.
TPBN1_UKCT