About us
N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing. Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online. Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.
The role
Due to our continuing growth, we are on the lookout for a Desktop Support Technician to join our Helpdesk team. The Helpdesk team are responsible for the support and maintenance of both software/hardware and all peripherals at our head office and across a number of remote sites. Your main responsibilities will be dealing with day to day queries via Freshservice, phone and email as well as face to face, supporting all Microsoft technologies; trouble-shooting challenging issues, you will be able to devise innovative solutions providing second line support to internal users.
Essential accountabilities
* Install and configure IT equipment and various technologies
* Resolve incidents and upgrade different types of software and hardware
* Take ownership of issues by carrying out problem analysis to implement solutions with the aim of restoring service to the customer quickly, escalating where necessary
* Provide support for all Office 365 products
* Responsible for Second line support duties both remotely and face to face, providing support for incident diagnosis and fault resolution
* Accurately record, update and document requests using Freshservice
* Offer remote support to satellite offices in Bedford, Nottingham, Colnbrook and Welwyn
* Resolve incidents with printers, copiers, scanners and mobile devices including IOS, Windows and Android phones
* Maintain a first class level of customer service ensuring that all customers are treated efficiently
* Resolve incidents with MacOS devices
* Follow the well documented Helpdesk best practice to a very high standard
* Train and induct new starters into the business on various IT Technologies
Qualifications
* Educated to A level or equivalent preferably including a computing qualification
* Excellent communication and inter personal skills with the ability to prioritise, multi-task and adapt to changes quickly
* Be able to problem solve varied client queries, providing users with problem solving advice and guidance on common desktop applications
* A thorough knowledge of Microsoft Windows 11 operating system and Windows Troubleshooting
* Good knowledge of MacOS system
* Have an excellent team working ethos
* Keyboard skills to ensure quick and accurate data entry
* Self-motivated with the ability to work in a fast moving environment
* Able to work flexibly and provide necessary cover where needed as part of a shift system
Benefits
* Up to £30,000 gross annual salary
* 23 days annual leave plus bank holidays increasing each completed year to 30
* Flex buy/ sell holiday scheme
* Life Assurance
* Employee Assistance and Wellbeing Programmes
* Digital 24/7 GP Service available from Day 1
* Free private medical and dental healthcare after 2 years of service.
* Salary Sacrifice pension / cycle to work and car lease schemes
* Season Ticket Loans.
* Retail Discount Scheme
* Our Head Office location has multiple perks including a free onsite gym, free breakfasts,calendar of wellbeing events, free parking, and an onsite cafe.
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