Job Description
Mode Search is delighted to be partnering with a leading British design and manufacturing brand to appoint a Client Services Manager. This newly created leadership role offers an exciting opportunity to shape the client services and sales operations function within a highly respected business, known for its quality craftsmanship and global client base.
The position is based in Leicester working 5 days in the office and reports directly to the UK & Export Sales Director. The Client Services Manager will oversee and coach teams located across both Leicester and London sites, ensuring exceptional service delivery across all stages of the client journey.
This role will include regular travel to the London office.
The Role
1. Lead and manage the global Sales Operations team, providing coaching, structure and support
2. Act as the key link between sales, manufacturing, logistics, and client development to ensure seamless operations
3. Oversee all stages of the sales process, from onboarding and quoting to in-production support and issue resolution
4. Drive operational excellence by standardising processes across product categories and sales territories
5. Monitor and enhance client satisfaction through consistent communication and intelligent customer service
6. Collaborate with senio...