Job Overview
Job title: Sainsbury's Security Operations Manager
Location: Regional – Plymouth and Exeter
Responsibilities
* Maintain and promote the Mitie brand and reputation by delivering an industry‑leading security service across all assigned locations.
* Maximise contract efficiency and sustainability by integrating people, systems, and technology to deliver intelligence‑led services informed by risk assessment and data analysis.
* Effectively manage a designated portfolio of non‑trading sites, ensuring all contracted and temporary hours are covered by fully trained and competent officers, meeting client expectations.
* Support the delivery of high‑quality training and continuous coaching for all security personnel.
* Optimise the performance of the Officer Development Lead (ODL) by ensuring all training and development initiatives are delivered to the highest standards within the area of responsibility.
* Provide full operational cover for the designated “buddy” Security Operations Manager during periods of absence, ensuring all KPI and service levels are maintained.
* Conduct regular visits to all stores within the area to establish and maintain strong working relationships with store management teams and frontline colleagues.
* Deliver results within the designated area that meet or exceed budgetary and service delivery targets.
* Ensure all officers comply with Mitie policies, legal obligations and regulatory requirements.
* Maintain accurate and up‑to‑date Assignment Instructions, conducting regular reviews.
* Maintain and regularly review Risk Assessments for all sites, completing annual reviews.
* Identify and address any behaviours or situations that compromise health, safety or wellbeing.
* Support compliance with QHSE initiatives and all related legislation.
* Report and investigate all incidents thoroughly, identifying root causes and implementing corrective actions.
* Ensure officer welfare, health and safety, and duty of care obligations are consistently met across the area.
* Investigate all customer complaints in line with Mitie processes.
* Proactively manage recruitment to fill vacancies, working with agencies as needed.
* Manage recruitment and succession planning to maintain a high‑performing team.
* Participate in the weekend duty manager rota.
* Build, lead and develop a team of officers embodying Mitie’s values.
* Ensure officers receive appropriate training, guidance and support, including regular appraisals.
* Promote and implement Mitie’s core values, delivering “The Exceptional, Every Day.”
* Deliver induction, initial assessments and comprehensive retail training for all new security officers.
* Maintain strong communication, celebrate achievements and contribute to a positive Mitie community.
* Manage a defined number of Officer Development Leads (ODLs).
* Lead and manage formal disciplinary processes as required, including investigations, grievances, hearings and tribunals.
* Continuously monitor health and safety risks, taking swift and appropriate actions.
* Maintain engagement with on‑site management teams and implement agreed actions within SLA timelines.
* Utilise the workplace+ system, focusing on KPI Centre compliance with SIA licensing, visa requirements and working time directives.
* Demonstrate the highest standards of honesty and integrity in all responsibilities.
Health & Safety Responsibilities
* Follow Group and company policies and procedures at all times.
* Report any apparent deficiencies in systems of work or equipment that may risk service delivery or health and safety.
* Use all work equipment and PPE properly.
* Report any issues or training needs to the Line manager or divisional incident reporting system.
Information Security
* Ensure compliance with Mitie's information security procedures in all activities.
* Proactively identify and report security risks to the manager.
* Report actual and suspected security incidents.
Person Specification
* Excellent organisational and time‑management skills with the ability to prioritise effectively.
* Confident and professional approach to work, maintaining a polished appearance at all times.
* Proven experience in delivering high‑quality customer service.
* Strong understanding of SLAs and the ability to develop and implement effective action plans.
* Skilled in creating, building and executing business improvement plans to drive operational excellence.
* Ability to establish and maintain positive working relationships with internal and external stakeholders at all organisational levels.
* Hold and maintain a current frontline SIA licence.
* Comprehensive knowledge of physical security technologies, including access control systems, CCTV and alarms.
* Strong analytical, statistical and numeracy skills with keen attention to detail and excellent observation and listening abilities.
* Competent in interpreting data and using it proactively to inform and recommend business improvements.
* Experienced in identifying and investigating internal and external theft.
* Proven track record in interviewing, selecting and screening applicants in compliance with BS7858 standards.
* Hold a full UK driving licence.
* Capable of conducting thorough internal and external investigations to professional and successful conclusions.
* Flexible approach to working hours with a willingness to travel as required.
* Exceptional verbal and written communication skills, demonstrating clarity and professionalism.
Personal Specification – continued
* Proven ability to work independently as well as collaboratively within a team environment.
* Resilient and tenacious, demonstrating a proactive “can do” attitude.
* Flexible and adaptable to changing work demands and environments.
* Competent in literacy, numeracy and IT at a medium user level.
* Willingness to pursue a management apprenticeship, if not already attained, to support ongoing professional development.
Benefits
We offer a range of flexible lifestyle benefits including a virtual GP, salary finance scheme, flexible holiday options, high‑street discounts, cycle‑to‑work scheme, life cover, pension contributions and recognition programmes.
Equal Opportunities
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please contact us.
#J-18808-Ljbffr