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Do you have administrative or laboratory experience? Are you able to provide excellent customer service? Can you manage your time effectively? If this sounds like you, then you'll want to learn more about this opportunity. In this role as Laboratory Services Analyst, you will ensure that all samples and materials are received and processed promptly on arrival at the laboratory in accordance with the Laboratory Management System. You will also assist in other service tasks within the laboratory and provide a technical service to South East Water and commercial customers. Previous laboratory or administrative experience is essential, as you will be maintaining electronic records and adhering to laboratory health and safety and compliance standards. You will work to set deadlines and are happy managing your time to ensure key tasks are completed on time. This is a great opportunity to share your suggestions for improvements on efficiency and quality, whilst also developing your own analytical laboratory skills.
Excellent customer service is key, as you will act as a front‑of‑house contact for our commercial customers and stay in regular contact with them. Your clear and professional communication style will allow you to liaise effectively with senior staff and the general Water Quality department on any technical or quality issues. This role is working 37 hours per week in a 4 on, 4 off pattern, with no set days. You will work a shift of 4 pm – 12 am and receive a 15% shift allowance.
This is an exciting time to join South East Water, as we are expanding our laboratory operations, and you will be at the heart of the action. If you are ready to get stuck in and make an impact, apply today.
Main responsibilities
* Processing all samples and deliveries that arrive at the laboratory on time.
* Ensuring data is accurately entered into the Laboratory Information Management System.
* Completing customer bottle requests and ensuring reusable items are properly maintained and available when needed.
* Communicating with senior members of staff on any quality/technical issue as well as with other members of the Water Quality Department and Commercial Customers.
* Maintaining day to day contact with commercial customers and other South East Water employees as front‑of‑house contact for commercial customers.
* Offering suggestions for improvements to methods and processes that will improve efficiency, flexibility & quality while developing analytical knowledge and other Laboratory & Water Quality skills.
* Always maintaining good laboratory practice and housekeeping.
Skills / Qualifications / Experience
* Educated to A‑level or equivalent standard. An undergraduate degree in a relevant subject is desirable.
* Good numeracy, literacy and computer skills.
* A scientific background.
* Previous laboratory or administrative experience.
* Good time management, communication and customer service skills.
We know the communities we serve are diverse. We recognise creativity comes from not similarity. That's why we are enthusiastic about creating inclusion across, ,, ethnicity, and. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package
* Excellent Stakeholder pension scheme, up to 10% employer contribution.
* 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
* Flexible annual leave policy to buy or sell holiday leave.
* Paid volunteering days.
* Cycle to work scheme.
* Health cash plan.
* Life assurance.
* Wellbeing related benefits.
Compensation package
£20,434.04 + 15% shift allowance (4 on 4 off pro rata)
To apply for this position, please submit your CV on our career's website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background,, and employment referencing checks.
If this sounds like the opportunity you've been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
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