Overview
Service Reception Manager
Pembrook Resourcing are currently recruiting on behalf of their client a Service Reception Manager, this role would be an excellent move for a service advisor looking for progression in their career!
Role
* Responsible for managing the Service front of house area
* Create outstanding customer confidence in the service offered by our client by ensuring a professional performance and exceptional commitment to customer care
* To maximise service sales and profitability by selling core, value added and incremental products and services
* Manage a team of service advisors and delivery driver
Responsibilities
* Meet or exceed the monthly budget for hours sold and profitability
* Oversee and manage the service reception on a day-to-day basis, assisting and advising the other advisors with the more challenging decisions & testing opportunities
* Ensure that Work In Progress is under control and that processes are adhered to, review all open jobs and report any work in progress problems to Aftersales Manager
* Drive the reception team to reach their retail invoicing targets
* Monitor cash accounts / till reports and report issues to the Aftersales Manager
* Monitor and book required training days in line with budget
* Design and implement Service Advisor rotas including Saturdays, taking into consideration training and holiday days, also peak workload periods of the year
* Work as a Service Advisor alongside the team with the additional Managerial duties
The individual
* Excellent communicator both written and verbal
* Creative and forward thinking
* Have excellent people management and development skills
* Be passionate about customer service
We wish you the best of luck
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