Contract Support / Helpdesk Coordinator
Location: Southampton
Hours: Monday to Friday, 8:00am – 5:00pm (1-hour lunch)
Salary: £27,976 per annum
Contract: Permanent
Start date: ASAP
We are looking for a Contract Support / Helpdesk Coordinator to join a busy team based in Southampton. This role is office-based and sits at reception, acting as a key point of contact for visitors while also supporting the helpdesk and contract support function.
Key Responsibilities:
Welcoming visitors and acting as the first point of contact
Handling helpdesk requests via phone, email, and internal systems
Logging jobs and allocating work to engineers
Supporting planned maintenance and work orders
Producing basic daily and weekly reports
Maintaining accurate records and supporting contract administration
Liaising with clients, engineers, and management to ensure smooth service delivery
Answering switchboard calls when required
About You:
Confident communicator with a customer-focused approach
Well organised with the ability to manage multiple tasks
Comfortable using Microsoft Office (Word, Excel, Outlook)
Calm under pressure and able to adapt to changing priorities
Able to work well as part of a team and on your own
Experience & Qualifications:
GCSEs (or equivalent) in Maths and English required
Previous customer service, admin, or helpdesk experience is desirable
This is a great opportunity for someone looking for a stable, permanent role in a busy and supportive environment.
Apply now