Estates Manager
Position: Permanent, Full-time (Monday - Friday, 37.5 hours). Includes 1 in 8 call-outs and weekend attendance. Time off in lieu provided for weekend work.
Location: Great Western Hospital, Wiltshire, SN3 6BB
Salary: £60,000.00 plus Serco benefits.
Role Overview
Lead, manage, and be responsible for the Operational Hard FM service within a demanding healthcare environment. Focus on developing, improving, and growing service areas, including delivering the contract financial plan and meeting KPIs.
Act as an advocate for Serco, building effective relationships with the PFI client, NHS, stakeholders, and third-party providers. Drive service excellence through improved contract management and adherence to financial and commercial agreements.
This role will deputise for the Head of Estates on all Estates matters during their absence.
Main Accountabilities
* Build customer advocacy and loyalty with all stakeholders, fostering partnerships.
* Develop and implement solutions to enhance service delivery, aligning operational strategies with customer and business needs.
* Provide focus, accountability, and engagement within the Estates team, encouraging initiative and change.
* Apply Serco Values in all customer interactions.
* Manage formal responses to the client, ensuring commitments align with Serco’s objectives.
* Be resilient, politically savvy, innovative, and entrepreneurial, managing risks of new commercial ventures.
* Provide patient and customer-centered services, recognizing Estates' contribution to the patient experience.
* Ensure high-quality, compliant Estates services for operational excellence.
* Maintain compliance with health, safety, and legal requirements within the hospital, working within the Serco Management System (SMS).
* Provide technical knowledge and input across the contract and Serco as needed.
Qualifications & Skills
* HND/HNC or substantial industry experience.
* IOSH Managing Safely or higher Health & Safety qualification.
* Membership of a recognized professional institution.
* Knowledge of AutoCAD, Building services, and HTMs.
* Strong leadership, motivation, and team management skills.
* Effective communication, negotiation, and diplomacy skills.
* Budget management and numeracy skills.
* Experience in NHS or private hospital facilities management.
* Proven ability to lead transformational change and handle difficult situations.
* Understanding of good business practices like cost control and staff rostering.
What We Offer
* Up to 6% contributory pension scheme.
* 25 days annual leave plus bank holidays.
* Health and wellbeing benefits, including Employee Assistance Programme and health plans.
* Discounts on attractions, mobile plans, cinema, leisure, and hospitality.
* A supportive culture committed to diversity and inclusion.
* Opportunities for professional and personal development.
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