Airport Cleaning Team Manager - Aircraft Cleaning Services
Contract: Permanent
Location: Birmingham International Airport
Are you ready to take charge of a dynamic and crucial role in the aviation industry? Look no further At Swissport, we're seeking a
dedicated Airport Team Manager
for a Aircraft Cleaning Departmentto lead our Western Europe Station Structures. As a key operational leader, you'll report directly to the Swissport Station Manager or Head of Department.
Responsibilities
What You'll Do: In this pivotal role, you'll be responsible for:
Daily Operations
: Overseeing all aspects of operational delivery at the airport.
Motivating and Engaging Staff
: Ensuring that our team meets customer airline targets while adhering to company procedures, policies, and brand values.
Safety and Quality Performance
: Striving for safe, profitable, and high-quality operations aligned with customer expectations and corporate objectives.
Leadership and Guidance
: Providing direction to a diverse workforce.
Operational Excellence
: Ensuring day-to-day excellence across the Swissport Team at the station.
Swissport Leadership Competencies
: Demonstrating skills in leading change, applying commercial acumen, coaching and developing others, making informed decisions, managing performance, and executing results.
As the Airport Team Manager, you'll handle the following responsibilities:
Safety Leadership
:
* Ensure compliance with company rules, procedures, and health and safety guidelines.
* Implement consistent people management practices across the station.
* Monitor the local emergency plan.
* Use active supervision to positively influence employee behavior and foster a strong culture.
P&L Management
:
* Meet labour-to-revenue targets as per station requirements.
* Optimize profits and maintain effective cost control.
* Manage attendance and absenteeism in line with cost control measures.
Leadership and Stakeholder Management
:
* Establish strong leadership with supervisory staff through excellent communication.
* Handle project management and change management.
* Resolve conflicts and irregularities promptly.
* Build relationships with Trade Union Representatives or employee representatives.
Quality Focus and Operational Efficiency
:
* Efficiently plan resources (manpower and equipment) in collaboration with the planning department.
* Monitor and control performance KPIs related to airside activities.
* Maintain administrative and control policies and procedures.
Business Growth and Strategy
:
* Demonstrate an entrepreneurial approach to maximize business potential.
* Challenge operational norms to improve performance and drive growth.
* Enhance customer relationships and align new business opportunities with station objectives.
Qualifications
* Previous cleaning or aviation experience is essential.
* You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
* Be a leader who sets the tone and leads by example.
* Can communicate clearly with your people to help them understand Swissport Western Europe direction.
* Be able to build positive and trusting relationships.
* Be open to different opinions and seek a collaborative approach.
* Embrace an ideas culture to enable teams to create an agile edge.
* Promote flexibility, adaptability and agility in order to enable contingency time.
* Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
* Personal and professional integrity of the highest order
* Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.
Join us at Swissport and be part of shaping the future of aviation operations at Birmingham Airport