Patient Services Manager | Macclesfield | Full time | Permanent | 37.5 hours per week | Competitive salary + excellent benefits
Spire Regency Hospital, Macclesfield has an exciting opportunity for an experienced manager/supervisor to join our team on a full time and permanent basis.
Spire Regency Hospital, Macclesfield takes pride in providing a high standard of care to all patients. With a wide range of specialties offered, you can get fast access to expert healthcare, from consultations and diagnosis to personalised treatment and aftercare.
Reporting directly to the Operations Director, as Patient Services Manager you will be responsible for providing clear, professional leadership of administration, customer facing and service functions throughout Spire Regency Hospital, Macclesfield.
You will also ensure that key stakeholders are fully supported across all administration, customer facing and service functions.
The role will involve being ‘hands on’ when required to support the ongoing delivery of customer facing services.
Working Hours: Monday - Friday 9 am to 5 pm
Contract Type: Permanent, Full-time
Duties and Responsibilities (include but are not limited to)
1. Provide clear leadership in the operation and delivery of all administration functions which includes but not limited to Reception areas, Ward Administration, Medical Records and Medical Secretaries ensuring they perform to the required commercial, corporate and professional standards; inspiring teams to provide world class customer service excellence
2. Improve operational processes and ensure regulatory changes are effectively implemented across departments ensuring standards are met and delivery of key performance indicators
3. Developing strong and effective communication channels throughout administration departments by holding regular team meetings and promoting the correct Spire behaviours
4. To be ultimately responsible for the personnel management of the Administration teams, including recruitment, training, Enabling Excellence, sickness recording, annual leave, health and safety and performance management including compliance with DSE assessments and manual handling requirements
5. To monitor team service levels adjusting and reallocating of resource (such as staff) as required to meet the demands of the business
Who we're looking for
6. Good standard of secondary education with demonstrable literacy, numeracy and IT skills
7. Track record of successful people and process management, ideally in a multi-functional environment
8. Relevant supervisory qualification and previous experience working in the healthcare industry or a similar customer orientated organisation is desirable
9. Demonstrated ability in problem solving and process improvements skills
10. Ability to understand key business processes and complex business issues
11. Ability to work with complex patient and finance administration systems and telephony systems
12. Demonstrated ability in people management to deliver a plan of activity through direct reports
13. Ability to work effectively in an organisation where matrix management is key to success
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
14. 35 days annual leave inclusive of bank holidays
15. Employer and employee contributory pension with flexible retirement options
16. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
17. Private medical insurance
18. Life assurance
19. Health Assessment
20. Employee Assistance Programme
21. Sharesave
22. Free DBS
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
23. Driving clinical excellence
24. Doing the right thing
25. Caring is our passion
26. Keeping it simple
27. Delivering on our promises
28. Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee’s well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.