Life on the team
Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems.
The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers.
While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.
What youll do
1. Perform a complex range of incident/problem management activities to meet business requirements.
2. Deliver fixes for incident-related issues through either configuration or development (codefix).
3. Escalate incidents in line with company processes to ensure demands are met.
4. Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency acros...