Support Worker
Location: Coventry
Pay: £12.71 per hour
A well?established homelessness support service based in Coventry is seeking compassionate and reliable Support Workers to join its frontline drop?in team.
The service supports people who are rough sleeping or at risk of homelessness, providing immediate practical support and access to longer?term accommodation and specialist services.
About the Role
You will work within a busy, multi?agency drop?in environment, delivering day?to?day support to vulnerable adults. This is a varied, hands?on, and people?focused role, supporting individuals with complex needs to access safety, stability, and longer?term support.
Key Responsibilities
Provide a welcoming, non?judgemental drop?in service
Offer hot drinks, food, and clothing to people who are rough sleeping
Support individuals with housing advice and referrals to supported accommodation
Work closely with partner agencies including mental health, substance misuse, outreach, and policing services
Assist with benefits, form filling, and access to IT
Maintain clear and accurate records
Follow safeguarding, health & safety, and professional boundaries at all times
Working Hours
The service operates 7 days a week, and shifts vary depending on service needs:
7:00am - 7:00pm
9:00am - 4:00pm (weekdays)
7:00am - 4:00pm (Saturdays)
10:00am - 7:00pm (Saturdays & Sundays)
Flexibility to work weekends is essential.
About You
Experience working with homelessness, housing, or vulnerable adults is desirable
Able to work calmly and confidently in a fast?paced environment
Strong communication and interpersonal skills
Empathetic, resilient, and solution?focused
Comfortable supporting people facing complex challenges, including mental ill?health or substance misuse
What We Offer
Competitive hourly pay of £12.71
Meaningful work making a genuine difference in people's lives
Supportive team environment
Opportunity to work alongside multiple specialist agencies
If you are passionate about supporting people at crisis points and helping them move towards stability and independence, we would love to hear from you