Senior Integrated Transfer of Care Co-ordinator
This is a new and exciting post! East Coast Community Healthcare (ECCH) is proud to partner with the Norfolk and Waveney Integrated Care Board to introduce a Senior Transfer of Care Coordinator role within our Transfer of Care team, supporting local integrated Care Systems.
Are you caring and compassionate about patient care and making a difference to wider health and care systems? As the senior coordinator, you will be responsible for the smooth day-to-day operation of the team, ensuring effectiveness and efficiency.
Are you a natural problem solver, thinking differently to overcome complex issues, and passionate about patient outcomes? Do you want to play a key role in data-driven decision-making to improve transfer of care performance? If so, this could be the role for you.
Main duties of the job
The post holder will work closely with system partners from the ICB, ECCH, JPUH, SCC, and NCC, representing their views and work collaboratively on behalf of the GYW area.
They will support safe patient transfers in the Great Yarmouth and Waveney Locality, promoting community patient flow using the Home First ethos, and managing East place rehab beds. Communication and liaison with multiple system partners, patients, and families are crucial.
The role includes supporting performance, development, and quality within the Transfer of Care Team and the wider East Place system to meet UEC priorities.
You will lead data collection projects, ensuring accurate and timely data to monitor trends, and communicate findings through reports and briefings. Strong IT skills are essential.
You will lead relevant working groups and initiatives, providing analytical advice to strategic leads.
About us
ECCH is an established healthcare provider delivering NHS community care since 2011 across Norfolk/Suffolk borders. We are aligned with NHS terms, offer employee benefits, and are a staff-owned social enterprise, allowing staff to be shareholders.
Our ambition is to work in partnership with the community to be the provider and employer of choice for community healthcare.
We are a friendly, professional team that values support, collaboration, and community service. Early application is encouraged as the role may close before the deadline if sufficient applications are received.
Job responsibilities
Project Management and Operational Responsibilities
* Lead small-scale projects and initiatives.
* Support data collection, analysis, and reporting to inform decision-making.
* Participate in internal and external working groups, providing advice and information.
* Develop and review patient transfer and discharge processes, proposing improvements.
* Implement services aligned with East Place priorities.
* Develop and monitor systems to evaluate service quality and meet targets.
Staff Management
* Line management of the Transfer of Care Coordinators, including supervision and development plans.
* Plan staffing rotas and annual leave.
* Support training, induction, and recruitment of team members.
* Deputise for the Transfer of Care Manager as needed.
* Provide operational leadership to system partner teams and oversee daily tasks and professional supervision.
* Collaborate with health and social care colleagues, escalating delays when necessary.
* Participate in daily system meetings to support patient flow and discharge planning.
Professional Development
* Contribute to developing key performance indicators and support service improvement initiatives.
* Conduct research to support local and national guidance.
* Analyze data to identify trends and inform service delivery.
* Communicate effectively with stakeholders and act as a role model for best practices.
Values and Behaviours
All staff are expected to demonstrate ECCH's values: Compassion, Action, Respect, and Everyone, as outlined in our signature behaviours, fostering a positive and collaborative culture.
Person Specification
Qualifications
* Professional registration or equivalent experience in health, social care, or voluntary sector.
* Leadership or management qualification/training or equivalent experience.
* Ongoing professional development.
* IT training (PRINCE2) or experience in project development/data analysis.
* Relevant accredited courses or training.
Skills and Knowledge
* Negotiation and influencing skills.
* Excellent communication with stakeholders.
* Experience in project work and data analysis.
* Problem-solving skills.
* Proficiency in IT systems (SystmOne, OPTICA, MS Office).
* Ability to travel as required.
* Ability to lead change and communicate complex information effectively.
* Understanding of discharge pathways and delay codes.
Experience
* Leadership and decision-making in complex situations.
* Partnership working and multidisciplinary care coordination.
* Experience with discharge processes and patient flow management.
* Use of electronic patient records and team leadership.
Personal Attributes
* Time management, punctuality, and reliability.
* Teamwork and collaboration skills.
* Self-motivated, innovative, and enthusiastic.
* Interest in developing transfer of care services.
* Ability to work across sites and travel as needed.
Disclosure and Barring Service Check
This role requires a disclosure check under the Rehabilitation of Offenders Act 1975.
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