Maintenance Manager
Job Description
The Maintenance Manager provides
functional Engineering & Facilities leadership, expertise and execution
regarding facilities management, sustainability, discipline technology
platforms, capex planning / execution, health and safety and energy
conservation for their hotel.
Works with the Cluster/Multi Property
Director of Engineering and Facilities to maximize assets, drive guest
satisfaction, support business performance to ensure effective delivery of
results and execution of initiatives.
This management role has overall
responsibility for managing and implementing the engineering game plan for
their hotel. It identifies opportunities
for operational improvement, evaluates risks, works within area of expertise to
provide effective solutions and implements systems and processes that leverage
and support enterprise strategies to maximize guest satisfaction and
engineering performance.
CANDIDATE PROFILE
Education and Experience
·
2+ years of hotel
facilities management experience.
·
In-depth knowledge of
all discipline technology platforms including Transcendent in order to comply
with Engineering SOPs.
·
In-depth knowledge of
MEP, Building Fabric and Life Safety Systems.
Education
or Professional Certification
· Recognized qualification in Mechanical Engineering, Electrical
Engineering or Construction preferred,
or equivalent/related work experience
· Member of a Facilities, M+E or Construction professional body
preferred
CORE WORK ACTIVITIES ( Technical Acumen)
· Provides Engineering leadership to their hotel by setting priorities
aligned with the hotel and discipline MBOs related to key business
priorities. Identifies operational improvements,
anticipates challenges, and creates competitive breakthrough strategies for
their hotel. Protects and strengthens
Marriott's competitive advantage by advocating and
supporting sound business and engineering decision-making. Advises GM and coworkers on existing and
evolving business and facilities issues; helps enhance the team’s engineering-related
and business skills.
· Responsible
for ensuring the disciplines technology platforms (i.e. Transcendent, RPM and
Energy data management ) are implemented to a high quality, that data is
accurate and are fully utilized.
· Executes
engineering responsibilities for the hotel: engineering operational efficiency,
facilities management (i.e. asset protection through Transcendent, regulatory
compliance, health and safety etc.), sustainability, reducing energy
consumption and guest satisfaction.
· Ensures quality and consistency of
engineering practices and implements rollout of new initiatives.
·
Conducts
weekly hotel tours with hotel based operational leadership to ensure that
maintenance is being implemented to the highest standards, all areas are clean
and tidy and that there are no health and safety issues
·
Day
to day management of centralized maintenance contracts to ensure Marriott
standards are complied with and owners assets are maximized.
·
Holds high performance expectations, willingly owns
results, and holds others accountable.
·
Contributes to
processes that enhance communication and sharing of best practices inside and
outside of their hotel.
·
Builds effective working relationships with internal (
Cluster/Multi Property Engineering) resources and external groups (customers,
owners, partners).
·
Sells ideas
persuasively and influences without direct authority. Negotiates skillfully in tough situations,
settles differences, and wins concessions without damaging relationships.
· Stays
aware of market trends in engineering and facilities and introduces or
recommends new initiatives for the hotel when appropriate.
· Understands the various Disability, Health and Safety,
and environmental legislation along with applicable regulations within the UK and
their potential impact on the business.
· Works with the hotel and above property Finance and
Engineering teams to develop a robust and high quality hotel Cap 10/BE plan.
Responsible for the production of emergency PARs and day to day execution of
projects.
· Fosters
a positive and proactive work environment.
· Provides
problem-solving expertise in operational and emergency situations. Takes a
leadership role in responding to large-scale weather incidents, natural
disaster, terrorist activities, etc. as required.
·
Leads and facilitates the delivery of
sustainable business results against growth and profitability objectives.
·
Develops a robust Energy Action Plan for
the hotel including a signature project aimed at achieving the hotels
Energy/CO2 and water goal.
·
Puts in place
early warning systems and appropriate metrics to identify and manage business
and financial risks. Ensures brand standards are adhered to in their
hotel.
·
Drives productivity improvement and
operational performance as measured by GSS, R&M and HLP. Executes engineering game plan and monitors
property performance against defined expectations.
·
Addresses guests service needs in a
professional and timely manner.
·
Develops and maintain positive and
productive working relationships with other employees and departments.
Other
·
Performs other duties as
assigned to meet business needs.
·
The position requires a balance
of duties, broadly 60% management tasks and 40% “hands on” working.
Managing Discipline Work, Projects, and Policies
·
Coordinates and implements accounting work and
projects as assigned.
·
Coordinates, implements, and follows up on audits
for all areas of property operations.
·
Complies with local laws applying to Engineering operations
procedures.
·
Generates and provides accurate and timely results
in the form of reports, presentations, etc.
·
Analyzes information and evaluates results to
choose the best solution and solve problems.
·
Compiles, codes, categorizes, calculates,
tabulates, audits, or verifies information or data.
·
Balances ledgers.
Supporting Property Operations
·
Works with operations teams to develop an
operational strategy that is aligned with the brand’s business strategy and
leads its execution.
·
Reviews comment cards, guest satisfaction results
and other data to identify areas of improvement.
·
Participates in walk-throughs on property to ensure
that all areas are well maintained and preventative maintenance processes are
in place.
·
Tours building on a regular basis speaking with
employees and guests to understand business needs and assess operational
opportunities.
·
Reviews findings from comment cards and guest
satisfaction results with leadership team and ensures appropriate corrective
action is taken.
·
Communicates a clear and consistent message
regarding departmental goals to produce desired results.
Managing and Monitoring Activities that Affect the
Customer and Guest Experience
·
Provides excellent customer service by being
readily available/approachable for all customers and guests.
·
Takes proactive approaches when dealing with
customers and guest concerns.
·
Extends professionalism and courtesy to customers
and guests at all times.
·
Responds timely to customer service department
request.
·
Ensures all team members meet or exceed all
hospitality requirements.
Supporting Profitability
·
Supports annual quality audits.
Supporting Safety Standards and
Work Procedures
·
Implements
property emergency plan.
·
Provides
a safe working environment in compliance with Occupational Safety and Health
Administration/MSDS.
·
Implements
and sustains property accident prevention programs.
·
Follows
property-specific recovery plans.
Additional Responsibilities
·
Provides information to supervisors, co-workers,
and subordinates by telephone, in written form, e-mail, or in person.
·
Demonstrates self confidence, energy and
enthusiasm.
·
Manages group or interpersonal conflict.
·
Informs and/or updates the executives, the peers
and the subordinates on relevant information in a timely manner.
·
Manages time and possesses organizational skills.
·
Presents ideas, expectations and information in a
concise, organized manner.
·
Uses problem solving methodology for decision
making and follow up.
·
Makes calls if necessary.
MANAGEMENT
COMPETENICES
Leadership
·
Adaptability - Maintains performance level under pressure or
when experiencing changes or challenges in the workplace.
·
Communication
- Conveys information and ideas to others in a
convincing and engaging manner through a variety of methods.
·
Problem
Solving and Decision Making - Identifies and understands issues, problems, and
opportunities; obtains and compares information from different sources to
draw conclusions, develop and evaluate alternatives and solutions, solve
problems, and choose a course of action.
·
Professional
Demeanor - Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.
Managing Execution
·
Building
and Contributing to Teams - Actively
participates as a member of a team to move the team toward the completion of
goals.
·
Driving for
Results - Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates,
focuses, and monitors the efforts of self and/or others toward the
accomplishment goals; proactively takes action and goes beyond what is
required.
·
Planning
and Organizing - Gathers information and
resources required to set a plan of action for self and/or others;
prioritizes and arranges work requirements to accomplish goals and ensure
work is completed.
Building Relationships
·
Coworker
Relationships - Interacts with
others in a way that builds openness, trust, and confidence in the pursuit of
organizational goals and lasting relationships.
·
Customer
Relationships - Develops and sustains
relationships based on an understanding of customer needs and actions
consistent with the company’s service standards.
·
Global
Mindset - Supports
employees and business partners with diverse styles, abilities, motivations,
and/or cultural perspectives; utilizes differences to drive innovation,
engagement and enhance business results; and ensures employees are given the
opportunity to contribute to their full potential.
Generating Talent and
Organizational Capability
·
Organizational
Capability - Evaluates and adapts the structure of own assignments and suggests
improvements to work processes to best fit the needs and/or support the goals
of an organizational unit.
·
Talent
Management - Provides support and feedback to help individuals develop and
strengthen skills and abilities needed to accomplish work objectives.