Overview
Oxfam is a global movement working to end poverty and injustice. We tackle inequality, protect lives, rebuild communities and confront key issues such as land rights, climate change and gender discrimination.
Role Summary
We are looking for a Shop Manager to lead one of Oxfam’s community retail shops in Newcastle‑Upon‑Tyne. The manager will drive commercial performance, motivate a volunteer‑dense team, create a welcoming customer experience and support Oxfam’s charity objectives.
Key Responsibilities
* Deliver retail targets and maintain profitable sales.
* Motivate and develop a volunteer‑staffed team, ensuring a safe and energised work environment.
* Implement visual merchandising and retail processes to enhance customer support.
* Delegate, coach and listen to team members, encouraging continuous improvement.
* Collaborate with Oxfam staff and volunteers to achieve shop objectives.
* Apply commercial awareness and judgement to identify new business opportunities.
* Maintain accurate financial reporting and understand basic financial statements.
Key Skills & Competencies
* Strong leadership qualities and experience.
* Ability to build, retain and develop a team.
* Excellent communication and interpersonal skills.
* High motivation, enthusiasm and a sense of fun.
* Commercial awareness, judgment and understanding of retail merchandising.
* IT literacy and basic spreadsheet, word‑processing and e‑commerce skills.
* Commitment to Oxfam values, diversity, equality, child safety and staff well‑being principles.
Diversity & Inclusion
We are committed to diversity and gender equality and encourage applicants from diverse backgrounds to apply. Oxfam welcomes volunteers and staff who share our values of empowerment, accountability and inclusiveness.
Application Process
* Upload your CV and a covering letter explaining your suitability against the essential criteria.
* All offers of employment are subject to satisfactory references, background checks and the Disclosure and Barring Service (DBS) check.
Legal & EEO Statement
Oxfam is an equal opportunity employer and encourages applications from all qualified candidates. Where applicable, we comply with all statutory requirements for background checks.
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