Role Overview: We are seeking a skilled and proactive Technical Support Engineer to join our Technical Team, providing high-quality support to our field team and international dealers. This role will be split between office-based duties (70%) and on-site visits (30%) to customer locations. The ideal candidate will have strong experience in electrical and hydraulic systems, with a problem-solving mindset and a commitment to delivering excellent customer service. Key Responsibilities: Provide technical support to customers via phone, email, and in person. Diagnose and troubleshoot mechanical, electrical, and hydraulic issues on customer equipment. Liaise with internal teams to resolve complex technical problems quickly and effectively. Conduct on-site visits for service, commissioning, repairs, and maintenance. Maintain accurate records of service activities and customer communications. Support in-house testing and inspection of equipment prior to dispatch. Assist with technical documentation, training materials, and product feedback loops. Plan detailed Methods of Works and Risk Assessments for installations and repair jobs. Person Specification: Essential: 5+ year's experience in heavy equipment engineering role. Proven hands-on experience with both electrical and hydraulic systems. Strong diagnostic and fault-finding skills. Ability to read and interpret technical drawings and wiring schematics. Excellent communication and customer service skills. Willingness and ability to travel. Full clean UK/Irish driving licence. Competent with MS Office and service reporting tools. Desirable: Qualification in Electrical Engineering, Mechanical Engineering, or a related field. Previous experience in a similar technical support or field service role. Experience in waste handling, compactors, balers, or related machinery. Knowledge of PLC systems and control panels. IOSH Managing Safely or equivalent H&S certification What We Offer: Competitive salary (dependent on experience) Training and career development opportunities Supportive team environment Company pension scheme and holiday entitlement