Looking for a permanent
hybrid, rewarding role in
Newtownards that fits around your life and saves you money? We're
hiring Financial Services Contact Centre Agents to join our
supportive, fast paced customer service
team. Why work with
us?£26,200 annual
salaryHYBRID
working - save on commuting costs with only 2 day’s in the office
each week once you have
successfully completed a 4 week period after
trainingCut down daily expenses - less spent on
travel, lunches and
workwearIdeal for maintaining a work life balance
while still being part of a
team DetailsStart date: January
2026Location: Natwest,
Newtownards Shifts: Full time - 40hrs per week - hours worked
between the hours of 07:00 and 23:00 (when onsite hours will be
between
08:00-20:00)Probity
Requirements:
Credit, Criminal, Sanctions and Fraud check will be completed. Also
must be able to evidence the last 2 years employment history and
the last 5 years address
history
Firstly, what you
get
from us! Perks at Work – Savings Discounts / Free
Online ClassesHelp@Hand - Savings Discounts / Podcast /
Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health
Support, Financial Advice, Legal
AdviceCritical
Illness – up to £10,000Cycle to Work
SchemeEyecare
support voucherHoliday Purchase
SchemeLength of
Service AwardsWorkplace
PensionMonthly
Inspire Awards – For the best of the
bestRefer-A-Friend
earns up to £1,200 for
youMonthly
Wellbeing WebinarsDedicated Employee Experience Progress –
Here to support TP
journey Now about the Job! You will provide a proactive and reactive service to make sure
that our customers meet all of their financial arrangements in-line
with their own financial goals. You will receive all the tools you
need to be able to do this role in your company lead Training and
time in Grad Bay. Key
ResponsibilitiesAt first point of contact, provide outstanding customer
service and help the organisation to achieve its
goals. Educate
customers in the different ways they can do their banking,
supporting them in choosing the right service options for their
personal needs Accurately and compliantly complete
processes and procedures, while providing the customer with a
seamless and positive experience Take the correct actions to
deliver good customer outcomes for any customer needs, regularly
reviewing and taking mitigating actions when gaps are identified to
ensure good customer outcomes. Join us
as a Customer Service Advisor We’ll look to you to deliver excellent service to
our customers, keeping their needs and financial goals in mind at
all times You’ll
be educating customers in the different ways they can do their
banking and supporting them in choosing the options that work best
for them We’re looking for a
detail-orientated person to compliantly complete processes and
procedures, while providing each customer with a seamless
experience What you'll
do In this role, you’ll conduct financial reviews
with customers and provide them with accurate information, allowing
them to make informed decisions on financial products and services.
You’ll hone your organisational skills as you manage your diary and
balance proactive conversations with planned customer
meetings. Your duties will
include: Supporting the bank’s way of working to help as
many customers as possible Maintaining relationships with colleagues in your
department to support customers and maintain an awareness of the
wider aims of the business Resolving complaints and errors quickly and
making sure that the relationship with the customer is fully
restored Ensuring each
customer interaction leaves the customer satisfied that their needs
have been met. The skills you'll
need To join
us in this role, you’ll have experience of working in a customer
service environment and managing relationships with customers.
You’ll enjoy applying your excellent organisational and time
management skills to meet performance measures and customer
needs. We’re
also looking for you to
demonstrate: Excellent communication skills, both verbal and
written A background of
working within a regulatory
environment Good
technology skills with the ability to use Microsoft
Office A customer focused
attitude Disclaimer Please be vigilant against job scams.
Teleperformance will never contact you about anything
other than your application through our official channels - UK
phone number, text or Teleperformance or talent.icims email
address.. If you receive any suspicious communications claiming to
be from Teleperformance, please disregard them and report the
incident to our team. Your security is our
priority. Disclaimer Please note, only candidates who meet
specific language proficiency scores will be able to proceed on
this campaign, this supersedes any other pass mark you may receive.
Where you pass the assessment but not the above requirements we
will endeavour to find other suitable roles for you however this
may not be possible, in this instance we reserve the right to
reject your application.