Job Description
Role: IT Support Technician
Location: Gloucester (On-site with occasional travel)
Salary: Up to £27,000
Benefits: Training and progression opportunities, exposure to IT projects, and involvement in strategic IT improvements
Our client, a leading organisation within the manufacturing sector, is hiring an IT Support Technician to support the day-to-day operation and development of its internal IT systems.
This is an excellent opportunity for a driven individual looking to further their IT career. The role offers strong training and progression opportunities, exposure to exciting technology projects, and the chance to become a key contributor to future strategic decisions across the company’s IT function.
You’ll play an important role in ensuring IT services remain reliable, secure, and efficient while helping shape improvements across the wider technology environment.
What you’ll do
* Provide 1st and 2nd line support via ticketing system, phone, email, and in person
* Diagnose and resolve issues across laptops, desktops, printers, mobile devices, and VoIP systems
* Support users with Microsoft 365, Windows 10/11, and business applications
* Assist with onboarding and offboarding processes including account setup and device configuration
* Maintain IT hardware, software, and asset inventory documentation
* Support network troubleshooting across Wi-Fi, LAN, VPN, and switching
* Monitor system health, backups, alerts, and security logs
* Assist with patching, updates, and cyber security best practice initiatives
* Contribute to IT projects including migrations, hardware refreshes, and system upgrades
You’ll work closely with the IT Operations Manager, internal teams, and external partners while helping drive improvements to the organisation’s IT infrastructure and services.
What we’re looking for
* Experience working in an IT support or service desk environment
* Strong knowledge of Windows 10/11 and Microsoft 365 (including Teams and Exchange Online)
* Experience with Active Directory or Azure AD / Entra ID user administration
* Proven troubleshooting skills across hardware, software, and networking
* Strong communication and customer service skills when supporting non-technical users
* Ability to prioritise workload and manage multiple issues effectively
Desirable experience includes:
* Device management tools such as Intune or Microsoft Endpoint Manager
* ITIL principles and ticketing systems
* Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
* Cyber security awareness and best practice
* Supporting users in manufacturing or operational environments
The ideal candidate will be proactive, curious, and eager to learn, with a passion for technology and improving user experience.
Why join?
* Clear career progression with training and development opportunities
* Exposure to infrastructure upgrades, migrations, and improvement projects
* Opportunity to influence and contribute to strategic IT decisions
* Collaborative team environment where you can make a real impact
Apply now to take the next step in your IT career and help shape the future of a growing technology environment.