Claims Specialist - Commercial Property
Are you a Claims Handler with experience in handling cross-class claims, especially in commercial property claims?
Are you able to build strong, lasting relationships with clients and secure the best possible claims outcomes? If so, then we have the perfect opportunity for you!
This role offers the flexibility of being based in Leeds, with a hybrid working arrangement that allows you to work both virtually and from our local Aon office.
About Aon
Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world. We are united through trust as one inclusive team and are passionate about helping our colleagues and clients succeed.
About the role
As a Claims Specialist in the Technical Referral team, you will manage a range of claims across an allocated portfolio of commercial clients. Your responsibilities will include:
1. Ensuring timely claim intimation to insurers, establishing coverage, and supporting clients through disclosure or data gathering.
2. Coordinating claims from FNOL to settlement, advocating for the client to protect their interests.
3. Providing expert guidance, technical analysis, and support to facilitate smooth claim progression.
4. Liaising with insurers, loss adjusters, and stakeholders including internal contacts.
5. Managing electronic claim files accurately, processing correspondence and diaries within SLA.
6. Attending claims review meetings and producing claims experience reports as required.
7. Supporting colleagues with technical referrals related to coverage or quantum queries.
Skills and experience for success
* Strong technical experience, preferably in Commercial Property claims.
* Ability to interpret policy wordings and challenge insurer decisions when appropriate.
* Strong organizational skills.
* Willingness to mentor and support junior team members.
* Excellent interpersonal and communication skills, both written and verbal.
* Negotiation skills.
How we support our colleagues
We offer a comprehensive benefits package, an inclusive environment, and flexible working options to support your wellbeing and work/life balance. We promote continuous learning and development, helping you grow and reach your potential.
At Aon, we value diversity and are an equal opportunity workplace. We welcome applications from all backgrounds and provide reasonable accommodations for individuals with disabilities. For more information on accommodations, contact ReasonableAccommodations@Aon.com.
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