Receptionist – Bupa Dental Care Crossrail, London
Full of part‑time hours considered. Shifts: 6:45 am‑3:45 pm and 11 am‑8 pm. 1 sat per month 6:45 am‑4 pm; 1 day in lieu will be given back for the Saturday.
Be the friendly face that makes every patient feel at ease from the moment they arrive. At Bupa Dental Care, our receptionists are the first point of contact for our patients – welcoming them warmly, supporting them throughout their visit, and ensuring everything runs smoothly behind the scenes. This is a varied role where you’ll be at the heart of the practice, helping us deliver the excellent customer care we’re known for.
What you’ll be doing
* Warmly greet patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
* Diary & appointment management – handle bookings, cancellations, and rescheduling to keep the practice running efficiently.
* Explain processes and treatment options, support payment transactions, and help patients understand their options (private vs NHS services).
* Keep patient records accurate and up to date, manage confidential information, and maintain a professional reception area.
* Handle concerns and complaints professionally, always aiming for a positive outcome.
* Support clinicians with smooth handovers and the patient journey from reception to treatment; assist the Practice Manager with running the practice.
You'll thrive in this role if you’re
* People‑focused, empathetic, and enjoy creating positive experiences.
* Experienced in a customer‑focused role.
* Strong communicator, face‑to‑face and over the phone.
* Confident using IT systems to manage bookings and records.
* Proactive, flexible, and ready to help where needed.
* Professional, empathetic, and genuinely passionate about delivering excellent service.
* Confident in promoting and upselling Bupa Dental Care products and services (plan options, finance, insurance claims).
Benefits of working with us
* Competitive pay – with opportunities to increase through training and development.
* Healthcare & wellbeing support – quick access to remote GP, physiotherapy, mental health services via MyHealthcare, an annual allowance of about £350 for Bupa products, Employee Assistance Programme, Family Mental HealthLine, Personal Energy wellbeing programme, discounted dental insurance for you and your family.
* Financial & lifestyle benefits – retail discounts, reduced rates at gyms and digital fitness providers, Wagestream pay‑before‑payday.
* Career pathways – ongoing training and support to grow with Bupa Dental Care.
* Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, Bupa Menopause Plan.
* … and more – just ask!
Why join us?
At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.
If you’re organised, approachable, and love helping people, this could be the perfect role for you.
We encourage all of our people to “Be you at Bupa”, champion diversity, and ensure our people represent the communities and customers we serve. We especially encourage applications from people with diverse backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Bupa Dental Care is an equal opportunities employer.
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