Job Description
Front of House Manager - Multi-Site | London Based | £55k
Our client, an excellent and prestigious US law firm, is seeking a professional and experienced Front of House Manager to oversee client-facing services across their two London offices. This is estimated to be around 80% based in Liverpool Street, and 20% based in Piccadilly.
This is a fantastic opportunity for someone with proven leadership experience in a legal environment who thrives in a dynamic, client-focused setting and enjoys delivering exceptional service standards.
What’s on Offer:
* Competitive salary circa £55,000 plus excellent benefits
* Full-time hours: Monday to Friday, 11:00-19:00
* Multi-site role with visibility across both offices
* A supportive, inclusive, and professional work culture
* Opportunity to shape and elevate the Front of House function
Key Responsibilities:
* Deliver service excellence across reception and FOH
* Lead, coach, and develop FOH team members across both sites
* Oversee catering orders, hospitality services, and internal events coordination
* Ensure compliance with health & safety policies and service level agreements
* Manage performance, recruitment, and rota planning
* Support financial oversight, including budgets
* Act as the escalation point for client and visitor concerns
What We’re Looking For:
* Minimum 3+ years of experience in a legal environment in a line management position
* Proven track record managing Front of House operations in professional services
* Strong background in customer service and people management
* Exceptional communication skills, confident engaging at all levels
* Excellent organisational skills and attention to detail, with the ability to manage competing priorities
* Professional appearance and demeanour, with a passion for delivering outstanding customer service
This is a brilliant opportunity to take ownership of a high-profile FOH function within a prestigious law firm.
If you’re ready to take on a new role and make a real impact, we’d love to hear from you!
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
https://uk.linkedin.com/company/ryder-reid-legal