We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
Are you a dynamic professional with exceptional stakeholder management skills? Do you have hands-on experience with SAS, SQL, or similar programs? Are you well-versed in actuarial methodologies, particularly claims reserving? If so, we want you to join our team!
We’re looking for a Claims Insight Delivery Manager to join our Performance team either working remotely or based in our Salford Quays, Manchester or Haywards Heath, West Sussex offices.
In this role you’ll be a senior member of the team with responsibility for developing best in class Claims Insight. You will manage the vital link between frontline operational claims, pricing / underwriting / reserving and external stakeholders, utilising data to inform past and future business results.
The Claims Insight Delivery Manager will use their extensive understanding of actuarial techniques paired with insights produced to inform reserving projections and impacts to the 5-year plan.
Developing the best talent means a lot to us too, so you’ll play a vital part in developing junior talent within the Performance Function and supporting them on their journey.
Core skills we’re looking for to succeed in the role:
1. Strong stakeholder management and the ability to present to information to Exec level
2. Experience using SAS, SQL or similar programs
3. Knowledge of Actuarial methodologies – specifically claims reserving
What’s involved:
4. Delivery of regular reporting to business leaders on current and future claims indemnity performance to support the cycle of monthly and quarterly executive reporting
5. Delivery of analysis into performance trends, inconsistencies and opportunities in line with priorities agreed by the executive
6. Build and maintain data models (typically using SAS), utilising the numerous data sources available to develop deep insights into claims performance, across the balanced scorecard
7. Present and visualise analysis so that it can be clearly understood and adds value to the business, ensuring commentary to exec level is insightful, with clearly defined actions or recommendations
8. Collaborate with the operational teams to make recommendations to drive step changes in indemnity performance, following this through to delivery
9. Coach and mentor Claims Insight analyst(s), particularly around developing SAS capability
10. Collaborate closely with colleagues in Finance to track and evidence delivery of benefits across expense, income and indemnity
11. Collaborate with industry benchmarking providers providing accurate and granular data to enable continuous evaluation of company performance against the market and inform internal KPIs
12. Support production of forecasting impacts to claims inflation from internal or external factors
13. Represent Claims Insight Manager in key stakeholder meetings
14. Support the wider Performance team as appropriate, leveraging skills and capabilities to respond to business needs
Experience & knowledge
15. Proven experience of data mining, transformation, synthesis and reporting using SAS, SQL and other recognised modelling tools
16. Proven experience of using data and insights understand claims indemnity performance
17. Experience of using data and insights to lead performance discussions and formulating recommendations for improvement
18. The ability to work under pressure, dealing with multiple tasks or requests simultaneously
19. Excellent communication skills, and a proven ability to manage difficult conversations
20. Team player, working to create and achieve shared objectives
21. Ability to disseminate technical information and present comprehensively
22. Experience of line management and colleague development
Skills & qualifications
23. Advanced level use of MS Office applications
24. Advanced level use of SAS Enterprise Guide
25. Competent in SQL or similar, and appropriate tools to exploit this
26. Understanding of actuarial methodologies
27. Strong analytical and numerical skills
28. Ability to present and visualise data to a high quality and adapt for wide range of audience
29. Problem solving skills and ability to think creatively to overcome data challenges
30. An understanding of Lean / Continuous Improvement tools, thinking and methodologies
31. Ability to communicate risks and issues at all levels of the organisation
32. Excellent stakeholder management skills
33. Commercially focused and results driven
34. Understanding of Motor insurance industry
Behaviours
35. Speaks with facts and data, not opinion
36. Emphasis on attention to detail and accuracy
37. Can present complex information in a clear and concise manner
38. Self- Motivation and enthusiastic
39. A flexible approach and positive attitude
40. Takes initiative to make decisions
41. An organised and proactive approach
42. Embrace, embed and incorporate the company values
43. Team player
Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today!
We pride ourselves on being a great place to work. to see what our colleagues think about working here.
What can we do for you?
People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full .
Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.