Overview
Take your career to the next level. Short Let Space is the leading Oxford based short let rental agency with over 150 homes across Oxfordshire. We are a small but highly dynamic company with a great team spirit. Our base is a small office in Woodstock, near to Blenheim Palace. We have a local team and a hybrid team in several different countries.
We are seeking a Booking Team Leader to join our team on a full-time basis. This role offers hybrid working with 80% office and 20% home, with a combination of office-based and home-working days.
The role is ideal for someone with a background in short-let accommodation or hospitality who enjoys leading a team, managing bookings across multiple channels, and delivering an excellent guest experience while maximising occupancy and revenue.
This role is responsible for managing day-to-day booking operations across multiple platforms, maximising occupancy and revenue, ensuring accuracy of reservations, and acting as a key link between guests, property owners and internal operational teams. The Booking Team Leader will also support process improvement, performance reporting and team development in a fast-paced, guest-focused environment.
Key responsibilities
* Leading and supporting the bookings team
o Managing enquiries and reservations across OTAs and direct channels.
o Overseeing availability, pricing and booking performance.
o Handling escalated guest queries and ensuring a smooth booking journey.
About you
* Experience in short-let accommodation, hospitality or reservations
* Previous team leadership or supervisory experience
* Strong communication and organisational skills
* Familiarity with Airbnb, Booking.com and dynamic pricing tools
What we offer
* Full-time role with hybrid working (office & home).
* Competitive salary £25-£28,000 with performance based benefits on top.
* Opportunity to join a growing and professional team.
Job Description
Key Responsibilities
Bookings & Reservations Management
* Oversee all bookings across OTAs and direct channels, including Airbnb, Booking.com and corporate bookings
* Ensure enquiries are responded to promptly and professionally to maximise conversion
* Manage availability, pricing rules, minimum stays and restrictions in line with company strategy
* Ensure all reservations are accurately recorded and maintained within the Property Management System (PMS)
* Monitor cancellations, amendments and voids, taking proactive steps to reduce revenue loss
Revenue & Performance Optimisation
* Support revenue optimisation through effective use of pricing strategies and booking controls
* Work with management to review occupancy, ADR and booking trends
* Identify opportunities to increase direct bookings and length-of-stay performance
* Ensure correct application of discounts, promotions and negotiated rates
* Lead, motivate and support the bookings team on a daily basis
* Manage onboarding, training and ongoing development of team members
* Allocate workloads and ensure adequate coverage during busy periods
* Monitor individual and team performance, providing feedback and support
* Act as the first point of escalation for complex bookings or guest issues
Guest Experience
* Ensure a consistently high standard of guest communication from enquiry to check-in
* Handle escalated guest queries, complaints and special requests in a professional and solutions-focused manner
* Ensure accurate transmission of booking details, arrival information and special requirements
* Support the wider business in maintaining strong guest reviews and platform ratings
* Support communication with property owners regarding bookings, availability and performance
* Ensure owner requirements and restrictions are accurately reflected in booking systems
* Assist with performance reporting and insights where required
Systems, Processes & Compliance
* Ensure best-practice use of the PMS and channel management systems
* Support process improvements within the bookings function
* Ensure bookings are compliant with internal procedures and platform requirements
* Assist with reporting and audits as required
* Work closely with housekeeping, maintenance and property management teams to ensure smooth guest stays
* Communicate booking changes, special requests and operational requirements clearly and in a timely manner
Skills & Experience
* Proven experience in short-let accommodation, serviced apartments, hospitality or reservations
* Previous experience leading or supervising a bookings or reservations team
* Strong organisational skills with excellent attention to detail
* Confident and professional written and verbal communication
* Experience working with OTAs and booking platforms
* Ability to work effectively in a fast-paced, multi-property environment
* Experience using SuperControl Property Management System
* Familiarity with dynamic pricing tools (e.g. PriceLabs or similar)
* Revenue management or sales-driven experience
* Knowledge of short-let operational and compliance considerations in the UK
Personal Attributes
* Professional, calm and solutions-focused
* Commercially minded with a guest-first approach
* Confident decision-maker and team leader
* Highly organised with the ability to manage competing priorities
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