It's more than a job As a member of the Freight Forwarding team KuehneNagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At KuehneNagel, our contribution counts in more ways than we imagine. ? Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Sea Logistics Export Customer Care Specialist for our office in Newcastle. The Customer Care Specialist will be part of a team within the Customer Care Location responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne Nagel, as well as documenting and investigating any deviations from the expected level of service provided. How you create impact Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements Ensure service excellence by leveraging a high level of forwarding and market knowledge Document, investigate and conduct root cause analysis on any deviations using our systems (CoreLog, NPS) Closely liaise with Sales owners to ensure the smooth on-boarding of new customers Conduct claims management, from reporting through to closure Ensure compliance with company, industry and legal standards is adhered to across the function Participate in workshops and conference calls as required Continuously analyse customer reports to identify areas for improvement system. What we would like you to bring Ability to understand and execute new processes Excellent knowledge of MS office features, especially excel Strong affinity with required customer quality standards Strong customer service orientation Excellent organisational skills and strong interpersonal skills What's in it for you If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At KuehneNagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.