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* Design, develop, and maintain software solutions utilizing AWS AI services such as Amazon Lex and Large Language Models (LLMs).
* Collaborate with cross-functional teams to integrate AI capabilities into contact centre solutions.
* Write clean, efficient, and maintainable code in TypeScript.
* Implement and advocate for DevOps best practices, including CI/CD pipelines, automated testing, and infrastructure as code.
* Lead and participate in code reviews to ensure code quality and adherence to best practices.
* Troubleshoot and resolve complex technical issues across multiple areas of the software stack.
* Stay up-to-date with the latest industry trends and technologies to ensure our solutions remain competitive yet sustainable.
Requirements:
* Proven experience as a Senior Software Engineer or similar role.
* Strong expertise in AWS services, particularly Amazon Lex and other AI/ML services.
* Solid understanding of DevOps methodologies and tools (e.g., CI/CD, Serverless, Monitoring).
* Experience with contact centre technologies and integrations.
* Excellent problem-solving skills and the ability to work independently and collaboratively.
* Strong communication skills, both written and verbal.
Preferred Qualifications:
* Experience with other AWS AI services and tools.
* Familiarity with serverless architectures and microservices.
* Knowledge of security best practices in cloud environments.
* Experience with agile development methodologies.
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