Job Types: Full-Time, Permanent, Monday- Friday, weekend pro-rota
Location of work: Colchester (Monday-Friday)
Salary: £25,000 - £28,000 per year + other benefits
Job Overview:
The Care Coordinator's role is pivotal in ensuring the efficiency and quality of our care services. You will be based in our Colchester Office with monitoring carers working in Suffolk, maintaining service user’s care plans and will occasionally be involved with visiting our service users in Suffolk for assessments and spot checks.
Key Responsibilities:
• Develop and manage rota/schedule for service users, ensuring their needs are met efficiently.
● Supervise, support, and motivate care staff to ensure they provide compassionate, reliable, and high-quality care services to service users.
● Maintain compliance with regulatory standards and company policies to uphold quality care delivery.
● Assist the Registered Manager in managing and delivering high quality care in compliance with company procedures and policies.
● Picking up new care packages, conducting assessments of new packages to identify the needs, preferences, and any specific requirements of service users to ensure person centered care.
● Collaborate with service users and their families to develop care plans that address individual needs and preferences while promoting independence and dignity.
● Regularly review and evaluate care plans and making adjustments as needed ie. Visiting times, medication auditing etc.
● Be involved with call monitoring.
● Facilitate training and development opportunities for care staff to enhance their skills and knowledge.
● Maintain accurate and up-to-date records of customer care, staff schedules, and any accidents/incidents or changes in care plans.
● Represent service users to ensure their voices are heard and their needs are met.
Must Have:
- Valid driving license with access to own car.
- 1 year experience in domiciliary care.
- Minimum qualification of NVQ Level 3 in Health & Social Care or equivalent health care management experience.
- Ability to also commute to Suffolk occasionally.
- Right to Work in UK.
Benefits of working with us:
• Flexibility.
• Paid Shadow Shift.
• Free DBS cost.
• Free access to Blue Light Card.
• 28 days paid annual leave.
• Free uniform.
• Paid mileage.
• Regular wellbeing check in.
• Excellent technology to support seamless, cost-effective and time-efficient working environment.
• Access to support and mentoring from our supportive team.
• Access to skill development for career development and personal growth.
• Access for Train the Trainer Programme.
• Opportunities for Career Progression to Deputy Manager or Registered Care Manager.
• Access to support and mentoring from our supportive team.
Applicants we are looking for:
• Ability to commute to Suffolk occasionally for client assessments.
• Previous experience in a care coordination role or a leadership role within the healthcare industry.
• Knowledge of health and social care practices and CQC and other regulations.
• Strong organisational and time-management skills.
• Excellent communicator, an active listener and a good team worker.
• Empathetic, dedicated and compassionate for customer and their families.
• Proficiency in using computer software for scheduling and record-keeping.
• Flexibility to work alongside schedule changes including weekends on a pro-rota basis.
• Ability to adapt to new challenges, a learning attitude and resilience.
• A commitment to promoting dignity, respect, and independence for customers.
• Possess a minimum qualification of NVQ Level 3 in Health & Social Care and be willing to work towards the NVQ Level 5.
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