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IT Infrastructure Support Specialist, Whitehaven
Client:
Location:
Whitehaven, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Reference:
21519d7c96b7
Job Views:
13
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
Responsibilities and Duties
Reporting to the Service Manager
Hours
The rota will be 4 days or 4 nights 'on' based on a shift, followed by 6 days 'off'. Benefits include a 19% shift allowance bonus, two £3,000 commitment payments (every 6 months onsite), and potentially a relocation package (TBC).
Job Overview
We are recruiting an IT Infrastructure Support Specialist for onsite work at a large government client in Whitehaven. The role involves supporting servers, networks, storage, and desktop services within a dedicated support team, operating on a 24/7/365 shift pattern.
Key Responsibilities
The candidate will troubleshoot, diagnose, and resolve technical issues, utilizing management tools to identify root causes. Knowledge required includes:
* Desktop Services
* Data Centre Operations
* Security
* IT Toolsets and Administration
* ITIL Processes
Working Hours
The team operates 24/7/365 with a shift rota. Initial shifts are phased: Monday to Friday 08:00-16:00, then extended hours 07:00-19:00, progressing to full 24/7 service on a rota basis.
Additional Information
Applicants should ideally reside near Whitehaven or be willing to relocate (relocation package TBC). Security clearance (SC) is mandatory, with DV clearance required within 6 months of employment.
Skills and Technical Expertise
* Data Centre Management
* Security Measures
* IT Toolsets and Administration
* ITIL Processes
Hardware and software skills include troubleshooting laptops, managing network devices, security solutions (McAfee, Bitdefender, Trend Micro), CA Suite, ServiceNow, and more. Experience with Windows Server, SQL Server, RSA, Active Directory, load balancers, Cisco ISE, and related systems is required.
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