Overview
Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is the place to be if you are motivated by progression and developing your career.
Responsibilities
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
* Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPIs
* Contribute to achieving or exceeding the stores monthly sales target.
* Drive all additional KPIs including Units, Conversion, ATV, UPT.
* Aim to upsell or cross-sell targets and maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities for development and learning.
* Confident interpersonal and communication skills; thrives in social situations with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality partners through the online benefits platform (TELUS Health).
* Access to counselling services, digital health and well-being advice through TELUS Health.
* Health cash plans and a wide range of internal development courses.
* Access to apprenticeships and accredited qualifications (England only).
* Discounted gym memberships at JD Gyms.
* Opportunities to volunteer and contribute to JD Foundation; employer engagement forums to drive positive change.
* Incremental Holiday Allowance.
Due to high volumes of applications, if you don\'t hear back within two weeks, please consider your application unsuccessful. Applications meeting the skills criteria will be contacted for a 1st stage meeting with the talent team, followed by interviews with the hiring manager. Thank you for your time.
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